Integration Consulting Specialist

Purpose of the Role:

As an Integration Consulting Specialist, you will collaborate with customers to design, implement, and optimize integrated solutions that deliver real business impact. This role spans the full integration lifecycle—from pre-sales consultation to post-implementation support—while partnering across teams to ensure a seamless experience for customers.

Main Responsibilities:

• Facilitate engaging product demonstrations and customer workshops to showcase value.
• Partner with customers to analyze their business processes and integration requirements.
• Recommend customized integration solutions that fit customer needs and objectives.
• Support pre-sales discussions with technical expertise and solution guidance.
• Collaborate with Sales teams to contribute to successful customer engagements.
• Advise customers on integration activities, implementation best practices, and options to meet their goals.
• Provide functional and technical guidance throughout the project delivery phase.
• Collaborate with teams to manage project milestones, timelines, and customer alignment.
• Gather, validate, and document business and technical requirements in an inclusive approach.
• Support coordination of testing phases and successful customer sign-offs.
• Work toward delivering projects within the agreed timelines and ensuring quality standards.
• Offer ongoing consulting and support after implementation to expand solution value.
• Support customers in maximizing product adoption and achieving measurable business outcomes.
• Partner on issue resolution and suggest optimization opportunities proactively.
• Identify and implement continuous improvement initiatives for better customer experience.
• Strengthen customer relationships through collaborative problem solving and communication.
• Provide clear status updates, KPI (Key Performance Indicator) reporting, and customer feedback summaries.
• Maintain transparent and collaborative communication with customers and internal teams.
• Effectively collaborate with Sales, Delivery Management, R&D (Research & Development), and Support teams.
• Escalate potential risks or opportunities constructively when needed.
• Ensure all reporting is timely, accurate, and actionable in a way that supports inclusion and understanding.
• Identify and recommend process improvements, actively contributing to innovation.
• Support automation initiatives and introduce innovative practices where beneficial.
• Contribute to the growth of team members through guidance and knowledge sharing.
• Create, organize, and share knowledge documentation, how-to guides, and best practices.
• Drive internal delivery improvement initiatives aligned with business objectives.
• Help in creating user stories that account for serviceability and usability.
• Review product specifications for serviceability requirements to ensure customer-centric design.
• Validate serviceability deliverables within feature teams to maintain quality.
• Develop and maintain guides, cookbooks, knowledge repositories, and documentation.
• Keep resources like SharePoint and Confluence updated for easy team access.
• Develop and maintain serviceability matrices for standardized product functionalities.
• Communicate progress and updates clearly to stakeholders and leadership teams.
• Support knowledge transfer globally to implementation teams for consistent experience.

Relevant Experience:

• Proven experience in integration, implementation, or solution consulting, or equivalent transferable experience.
• Experience in API (Application Programming Interface) integration, XML, JSON data formats; exposure to automation scripting tools (e.g., Python) is a plus.
• Strong project coordination skills, ensuring successful project delivery through effective resource and timeline management.
• Ability to work with enterprise technology platforms and interact confidently with technical and non-technical stakeholders.
• Familiarity with iterative methodologies such as Agile or SAFe (Scaled Agile Framework) and interest in emerging technologies like Generative AI.
• Strong problem-solving, collaboration, and communication skills for working in diverse, global teams.

Qualifications:

• Bachelor’s degree or equivalent experience in Computer Science, Information Technology, Business, or related field.
• This role requires valid and unrestricted work rights in Thailand.

What we can offer you?

• A critical mission and purpose
• A truly global DNA
• Great opportunities to learn
• A caring environment
• A complete rewards offer
• A flexible working model
• A diverse and inclusive community
• A Reliable Company