Patient Care Administration Officer

About the Company

Zuellig Pharma is a leading healthcare solutions company in Asia, and our purpose is to make healthcare more accessible to the communities we serve. We provide world-class distribution, digital, and commercial services across 17 markets, serving more than 200,000 medical facilities and working with over 450 clients, including top global pharmaceutical companies.

Responsibilities

• Document processing, e.g. Patient Enrolment and all relevant records on CRM program.
• Document checking and filing, e.g. Patient Enrolment Form, financial and other supporting documents required for each program.
• Initiate relevant activities, e.g. order request, product redressing, client approval.
• Communicate with patients and health care professionals involved in each Patient Solution Program.
• Prepare and track relevant documents, e.g. patient kit, redemption letter.
• Coordinate with other sections, departments, clients and customers to resolve operational issues and concerns.
• Provide regular reports to clients within agreed timelines.
• Perform other tasks as assigned by the superior from time to time.

Qualifications

• Bachelor’s degree in health science or related field.
• Good communication skills.
• Basic English communication skill.
• Good team player with high responsibility.
• Basic computer literacy.

Benefits

• Inclusive environment that supports learning, growth, and shared success.
• Commitment to diversity, equity, and inclusion.
• Opportunities to gain comprehensive knowledge and expertise across the region.
• Flexibility to balance work and personal life and empowering growth opportunities.
• Total Rewards program designed to support overall well-being.