Unified Global Black Belt Sales Specialist

About the Role

As a Global Black Belt (GBB) in Microsoft Support Sales you will lead cross-functional support sales efforts with field sales, customer success and support resources to sell Unified Support and Enhanced Solutions for our most complex customers. Focus on Enhanced Solutions—particularly the Mission Critical Services portfolio—and drive integrated selling with One Services Sales to help customers get faster value from their Microsoft investment. Build and maintain relationships with Support Account Executives, SPT, Services Sales Managers and Area leaders, influence strategic account direction, engage customers at CXO level, support account and opportunity planning, and coordinate complex support sales deals from shaping to close.

Responsibilities

• Dedicate ~60% of time selling Enhanced Solutions, focusing on Mission Critical Solutions across assigned solution areas and act as SME for key offerings like Mission Critical Services and CIR.
• Co-sell complex Enhanced Solutions with Services Account Executives and support Sales v-teams.
• Develop deep specialization in all Enhanced Solutions per assigned Solution Area and act as a champion.
• Dedicate 18 hours per quarter to Sales Enablement of Support Solution area offerings.
• Lead, advocate and drive Solution Plays to increase Support Services inclusion.
• Drive senior customer and internal stakeholder conversations for Unified Support aligned to Microsoft solutions.
• Translate customer requirements for Unified Support into winning proposals and remove barriers to deployment.
• Manage pipeline in alignment with relevant sales teams; responsible for ES growth in assigned accounts, tracking performance, executing flagship opportunities, and reporting deals won and total contract value.
• Provide thought leadership for continuous improvement in tools, processes and offerings, including how to adopt AI to drive agility.

Qualifications

• 10+ years of related experience in Sales and/or Support sales roles.
• 3–5 years of Support selling/deal orchestration experience with in-depth knowledge of Unified Support Enhanced Solutions.
• Deep understanding of Microsoft Cloud Platform and Security solution area and related Unified Support needs.
• Proven presentation skills, consultative/technical selling, disciplined business management, and experience meeting sales targets and operational standards.
• Demonstrated ability to influence senior stakeholders within customer and internal organizations and engage target decision makers (Business and Technology leaders).
• Proven ability to orchestrate execution of large, complex Support Sales motions, Sales v-teams, and global resources.
• Track record as a business value seller—connecting customer business challenges to technology decisions and coaching customers through business case creation and stakeholder buy-in.
• Collaborative working style with customers, sales, customer success, marketing organizations and partners.
• Excellent communicator with organizational, presentation, demo, writing and verbal communication skills and proven executive presence.
• Consultative technical selling mindset (challenger mentality), highly driven performer with a growth mindset for continuous learning and sharing best practices.
• Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• Experience in international presal.