HR Manager (F&B Business)

About the Role

ICONSIAM — HR Manager (F&B Business). Onsite, Full-time.

Responsibilities

• Develop and implement HR strategies and initiatives that support the company’s F&B business objectives.
• Partner closely with F&B Operations Managers and Outlet Managers to identify manpower needs, recruitment strategies, and workforce planning.
• Manage end-to-end recruitment and selection process for all F&B positions, ensuring the right talent is hired in a timely manner.
• Oversee onboarding, training, and development programs to build skills and enhance service quality.
• Advise management and employees on HR policies, labor laws, and employee relations issues.
• Monitor and analyze HR metrics (e.g., turnover, engagement, training hours) to drive continuous improvement.
• Support performance management processes including goal setting, evaluation, and feedback.
• Handle disciplinary actions, grievance cases, and ensure fair and consistent employee relations practices.
• Work with the compensation and benefits team to ensure competitive pay structures and reward systems for F&B staff.
• Promote a positive work environment that supports teamwork, productivity, and employee satisfaction.
• Coordinate with the Learning & Development team to deliver service excellence training programs.
• Ensure compliance with all local labor laws, company policies, and health & safety regulations.

Qualifications

• Bachelor’s degree or higher in Human Resources Management, Business Administration, or related field.
• Minimum 5–7 years of experience in HR management, preferably within the hospitality or F&B industry.
• Strong understanding of HR best practices, Thai labor law, and F&B operations.
• Excellent communication, interpersonal, and leadership skills.
• Proactive, detail-oriented, and capable of managing multiple priorities.
• Good command of English (both written and spoken).