Chat Product Operations Manager

About the Company

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We leverage digital assets and blockchain to build an inclusive financial ecosystem, offering trading, finance, education, research, payments, institutional services, Web3 features, and more. Binance Square aims to be the one-stop social platform for the latest trends in Web3 and crypto, connecting content creators and followers and personalizing user feeds.

About the Role

We're looking for a self-driven, results-oriented Senior Product Operations Manager for Binance Chat to own operational and go-to-market strategy, working across product, marketing, and business teams to ensure the Chat product runs smoothly, grows healthily, and continuously improves based on data and user feedback.

Responsibilities

• Own day-to-day operations of the Binance Chat product, including feature rollouts, content governance, and user experience monitoring.
• Collaborate with Product Managers to translate product strategies into operational processes and execution plans.
• Define, track, and analyze core product metrics and surface actionable insights to improve performance.
• Identify product issues and user pain points through data analysis, user feedback, and community signals; drive improvements with relevant teams.
• Design and execute growth and engagement initiatives such as new feature go-to-market and user incentive programs.
• Develop and maintain operational documentation, including SOPs, playbooks, and policies for the Chat product.
• Work cross-functionally with Risk, Compliance, Customer Support, and Marketing to ensure product health and regulatory alignment.
• Support new feature launches end-to-end: coordinate testing, user communication, and post-launch monitoring.
• Represent the voice of the user by gathering qualitative and quantitative feedback through surveys, user interviews, and community engagement.

Qualifications

• 3–5 years of experience in product operations, growth operations, or a related role in a tech or internet company.
• Strong data-driven mindset with hands-on experience using analytics tools (e.g., Tableau; SQL is a plus).
• Excellent cross-functional collaboration skills; able to work effectively with product, engineering, and business teams in a fast-paced environment.
• Strong understanding of social or messaging products; experience with chat, community, or content platforms is a strong plus.
• Proven ability to manage multiple projects simultaneously with strong attention to detail.
• Excellent written and verbal communication skills in English; Mandarin proficiency is a plus to communicate with internal & external stakeholders.
• Crypto/Web3 industry knowledge or enthusiasm is a plus.

Benefits

• Competitive salary and company benefits.
• Opportunities for career growth and continuous learning in a results-driven, innovative environment.
• Collaborate with world-class talent in a global organization with a flat structure.
• Tackle unique, fast-paced projects with autonomy.
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team).

Additional Information

• Binance is committed to being an equal opportunity employer and values a diverse workforce.
• By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
• We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses; final hiring decisions are made by humans.