Business Practice Manager

About the Role

The Business Practices Manager (BPM) is a strategic leader responsible for embedding ethical business conduct and regulatory adherence across all HHI functions within the Philippines. This role ensures that local operations align with global standards, regional frameworks and country-specific laws. The BPM acts as a trusted advisor to country leadership, enabling compliant business growth and fostering a culture of integrity, transparency and accountability.

Key Responsibilities

Business Practice Leadership

• Expert in Global Standards, systems and processes. Demonstrate a sound knowledge of business operations
• With the support of the Managing Director and Country Leadership Team and International Legal and Compliance – embed accountability and ownership into the Business Units and day to day operations
• Strategic oversight of business practices to proactively identify areas of focus for risk management as well as areas to simplify processes and procedures
• Speak up skill to ensure transparency of adherence to company standards is visible to the Managing Director and leadership teams at all time
• Communicate at all levels across the organisation in a way that resonates with business leaders and end users

Governance & Policy Implementation

• Localise and implement global standards, Code of Conduct and Business Practices policies
• Serve as the guardian of all local business practices related policies and procedures that include business risk controls
• Ensure alignment with market-specific regulations

Risk Management & Monitoring

• Lead the facilitation and support the Enterprise Risk Management process under the direction of the Managing Director
• Support the Managing Director Compliance Certification
• Use tools like EmpowerBI, Veeva event self-audits, and GOVerify to track compliance metrics
• Proactively identify risks and speak up
• Facilitate assurance checks with 3rd party vendor and review observations with IL&C
• Manage business risk control programs for alliance partners, including KPI sampling and documentation reviews
• Act as primary point of contact for MCAAS and assist market leadership team with remediation actions

Training & Awareness

• Deliver onboarding and annual business process training
• Promote a speak-up culture and ensure non-retaliation policies are upheld
• Tailor training to local teams and measure effectiveness
• Support the cascade of compliance messages through Managing Director and leadership team

Business Partnership & Advisory

• Provide real-time guidance on promotional activities, HCP/HCO engagements, sponsorships, and third-party interactions
• Participate in governance forums and review boards
• Support business in navigating complex business practice scenarios

Due Diligence Oversight

• Advise on due diligence and business risk assessments for vendors and distributors
• Train key stakeholders on due diligence processes and systems for vendors and individuals
• May be an approver for individual due diligence, if the BPM role is independent from Sales/Marketing

Reporting & Metrics

• Facilitate the monthly Country Compliance Committee in conjunction with the Managing Director
• Prepare business risk dashboards and reports for regional BPO
• Track completion of HH Compliance Goals

Qualifications

Required:

• Bachelor's degree in Life Sciences, Law, Business, or related field
• 5–8 years of experience in compliance, business risk management, finance, or regulatory roles in pharma/healthcare
• Strong knowledge of local healthcare laws, APACMed, PhRMA, EFPIA, and anti-bribery regulations
• Excellent communication, stakeholder management, and problem-solving skills
• Fluency in English and local language(s)

Preferred:

• Experience in a matrixed, multicultural environment
• Experience in Audit and or financial controls
• Familiarity with digital tools and data analytics
• Certification in compliance, business risk or ethics (e.g., SCCE, IAPP)
• Experience managing third-party risk in complex distributor/CRO environments