Officer, General Services Support (Lamphun)

About the Role

Imagine being the driving force behind seamless workplace services for the world's largest jewellery brand's production facilities. If you thrive on coordinating people, services, and operations while ensuring an excellent employee experience, then you might be our next Officer, General Services Support at Pandora Production.

Responsibilities

• Coordinate and oversee daily General Services operations, including transportation services, canteen, minimart, mailroom, lockers, parking areas, and company vehicles, ensuring smooth and efficient service delivery.
• Monitor and manage service providers and contractors to ensure compliance with service level agreements (SLAs), company policies, and operational standards.
• Support effective budget management and monitor key performance indicators (KPIs) to drive service excellence and continuous improvement.
• Ensure all General Services activities align with Pandora's Zero Accident objective and contribute to a safe working environment.
• Conduct routine inspections of facilities and services, identify improvement opportunities, and provide recommendations to enhance employee satisfaction.
• Coordinate with internal stakeholders and external vendors to ensure efficient operation and maintenance of common areas and shared facilities.
• Monitor food service quality, cleanliness, hygiene standards, and compliance with nutrition and food safety requirements.
• Gather, analyze, and address employee feedback by providing practical solutions and improving service experiences.
• Prepare monthly reports, presentations, and service performance summaries for management review.
• Organize and support 5S activities to maintain workplace standards and operational efficiency.
• Support ISO 14001, occupational health and safety, energy management, risk management, and audit-related activities through documentation and data preparation.
• Contribute to company initiatives, projects, and employee engagement activities as required.
• Support team development through collaboration, coaching, and fostering a positive and service-oriented mindset.

Qualifications

• Bachelor's degree in Business Administration, Hospitality Management, Facilities Management, Human Resources, or related fields.
• Experienced in administration, facilities management, employee services, general affairs, or related operational support functions.
• Strong in coordinating with multiple stakeholders, vendors, and service providers.
• Skilled in problem-solving and handling employee concerns with a customer-service mindset.
• Organized and detail-oriented with the ability to manage multiple priorities in a fast-paced manufacturing environment.
• Comfortable analyzing data, monitoring budgets, and preparing reports and presentations.
• Knowledgeable in workplace safety, facility operations, 5S, and continuous improvement practices.
• Proficient in Microsoft Office applications, particularly Excel and PowerPoint.
• Good communication skills in both Thai and English.
• Proactive, adaptable, and passionate about delivering high-quality employee services.