Operations Support (Contract)

About the Role

Handle Ocha POS installation, provide customer training, and support POS-related issues for customers from online channels. Create training materials and train internal sales team members on Ocha.

Responsibilities

• Handle Ocha POS installation for new customers from online channels and provide training on Ocha features based on the shop’s operations
• Support customers when they face POS-related issues and coordinate with internal teams for further support when needed
• Assist customers with backup POS device requests and follow up on device returns
• Handle webform leads and conduct reactivation calls to encourage churned users to resume the service
• Train new sales team members on Ocha-related topics, including product overview, key features, installation process, common issues, and basic troubleshooting
• Create and maintain online training materials, user guides, and tutorial videos to help customers better understand Ocha features

Qualifications

• Bachelor’s degree in any field is acceptable
• Strong willingness to learn with a proactive mindset
• Good communication skills, with the ability to clearly explain and support customers, along with strong problem-solving skills
• Customer-oriented with a good service mindset
• Basic technical knowledge of POS systems is preferred
• Basic understanding of restaurant back-end operations is a plus
• Previous experience in a related role is a plus