Presales Engineer

About the Role

Presales Engineer at GoPomelo responsible for supporting sales motions, driving deployment and implementation planning, and ensuring post-launch customer success and adoption.

Responsibilities

• Assist the Sales Team in collecting customer use cases.
• Drive deployment planning workshops and help deliver the customer implementation plan and post-launch services.
• Run solution project kick-offs and manage the delivery team to ensure successful project launches.
• Develop and execute post-launch services for continued customer success and create the conditions for adoption and expansion.
• Create communication and training plans and execute delivery.
• Continually assess, document, and analyze customer progress toward stated goals and results; engage regularly with customers via strategic and operational reviews to evaluate needs and strategic direction.
• Adapt quickly to product changes and limitations, and communicate these strategically to customers.
• Develop a trusted advisor relationship with customer executive sponsors and help them translate their vision into execution.
• Represent and convey GoPomelo’s mission and solution value proposition to audiences ranging from senior executives to technical stakeholders, driving adoption, engagement, and growth.
• Ensure internal alignment on account strategy by partnering with Solution Partners and the Technical Team to engage in pre-sales motions as necessary.

Qualifications

• Strong communication skills in Thai and English (both written and verbal).
• Good presentation skills, proactivity, solution-oriented attitude, willingness to learn new technologies, and focus on added value.
• Background in delivering training to stakeholders.
• Comfortable working within a team but also able to work independently on assigned tasks.
• Background in any of the following solutions is a plus: Google Workspace, Microsoft Office 365, Azure, AWS, or other Cloud and SaaS products.