Membership Services Manager

About AMCHAM

AMCHAM is a member-driven chamber of commerce that supports a vibrant business community through advocacy, information, and high-quality networking and professional programs. We serve as a trusted convenor for members across industries and help organizations connect, stay informed, and grow.

About the Role

The Membership Services Manager is responsible for delivering an exceptional member experience across the full membership lifecycle—prospecting support, onboarding, engagement, renewals, and retention. This role manages membership operations and data integrity, serves as a key point of contact for members, and collaborates with internal teams to ensure programs and communications align with member needs. The Membership Services Manager reports to the Executive Director.

Responsibilities

• Serve as a primary contact for member inquiries; respond promptly and professionally; ensure members are connected to the right AMCHAM resources, committees, and events.
• Coordinate onboarding for new members (welcome communications, orientation calls/meetings, platform access); proactively encourage participation in events, committees, and sponsorship opportunities.
• Manage renewal timelines, notices, and follow-up; track at-risk accounts; support retention efforts through outreach and value reinforcement.
• Maintain accurate membership records, contact lists, and member profiles in the CRM/membership database; ensure data hygiene and consistent processes.
• Prepare and coordinate membership invoices and payment follow-up in collaboration with finance/administration; reconcile membership status as needed.
• Produce regular membership reports (new joins, renewals, churn, engagement metrics); monitor pipeline and identify trends to inform strategy.
• Partner with events, communications, and advocacy teams to align programming and communications with member priorities; support targeted member communications and campaigns.
• Draft and manage membership-related communications (welcome emails, renewal reminders, benefit highlights, surveys) while maintaining AMCHAM brand voice.
• Manage delivery of benefits for Exclusive Tier Members: help AMCHAM’s supporting members choose annual benefits, encourage participation and use of member services to ensure renewal.
• Document and refine membership processes, templates, and service standards; recommend tools and workflow improvements to increase efficiency and member satisfaction.
• Manage the sponsorship and participation of members for AMCHAM signature events.

Qualifications

• Bachelor’s degree in business, communications, marketing, international relations, or a related field (or equivalent experience).
• 10+ years of experience in account management, client services, or association/chamber operations.
• Demonstrated ability to manage multiple priorities, follow processes, and meet deadlines with strong attention to detail.
• Strong interpersonal skills with a service-oriented mindset and confidence engaging with senior stakeholders.
• Excellent written and verbal communication skills in English and Thai.
• Proficiency with CRM or membership databases and Microsoft Office (Excel, Word, PowerPoint); comfortable working with data and reports.

Preferred Skills and Attributes

• Experience working in a chamber of commerce, trade association, nonprofit, or membership-based organization.
• Comfortable coordinating events or member briefings and supporting sponsorship fulfillment.
• Strong problem-solving skills and ability to handle sensitive situations with tact and discretion.
• Ability to improve workflows and adopt new tools quickly.
• Team-oriented, proactive, and able to work independently in a fast-paced environment.

What We Offer

• A mission-driven role supporting an international business community.
• Opportunities to build strong professional networks across industries.
• Professional development through exposure to advocacy, policy, and high-impact programs.
• Monthly salary 55,000 THB with annual and performance bonus opportunities.