Reservations Manager

About the Company

At Mövenpick BDMS Wellness Resort Bangkok, we offer a perfect harmony of comfort and recuperation for guests seeking a restful escape while still in the heart of Bangkok, one of Asia's most popular city destinations. All rooms are designed with space in mind, offering private balcony access and featuring wellness equipment such as sleep therapy speakers and yoga mats. Guests can indulge in culinary delights that are health-focused yet utterly delicious at the resort's various outlets. A welcoming outdoor pool, set amidst stunning surroundings, encourages guests to linger and unwind.

Responsibilities

• Lead, coach, and develop the Reservations team to deliver outstanding guest service
• Ensure all reservation inquiries and bookings are handled accurately and efficiently
• Drive room revenue through effective inventory management and upselling strategies
• Monitor booking trends, forecasts, and market demand to support business objectives
• Maintain reservation procedures and service standards in line with brand requirements and LQA standards
• Work closely with Revenue, Sales, Front Office, and other operational departments to optimize guest satisfaction and hotel performance
• Ensure reservation quality assurance, guest communication, and service excellence are consistently achieved

Qualifications

• Minimum 3–5 years of experience in Reservations, including leadership or managerial experience
• Strong knowledge of hotel reservation operations, distribution channels, and revenue management principles
• Experience with Opera PMS and reservation systems
• Thorough understanding of premium hospitality service standards and brand reservation standards, including LQA requirements
• Excellent communication and interpersonal skills with strong attention to detail
• Strong analytical, organizational, and problem-solving abilities
• Ability to lead, motivate, and develop a high-performing team
• Excellent command of both Thai and English
• Experience in a luxury or premium international hotel brand is preferred

Benefits

• Employee benefit card offering discounted rates at Accor hotels worldwide
• Develop your talent through Accor's learning programs
• Opportunity to grow within your property and across the world
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities