Workplace Experience & Hospitality Supervisor (One Bangkok)

About the Role

Lead and supervise a team of Receptionists and Workplace Ambassadors, ensuring consistent service delivery, coverage planning, and workplace hospitality standards across the site. Act as the primary escalation point for workplace experience issues, visitor management concerns, employee requests, and service recovery situations. Oversee daily workplace readiness, including reception operations, meeting rooms, collaboration spaces, pantry services, and common areas to ensure a premium employee and guest experience. Coach, develop, and support team members through onboarding, scheduling, performance management, and ongoing service excellence initiatives. Partner closely with Facilities, Workplace Experience, Security, and vendor teams to drive operational improvements, workplace events, and employee engagement activities.

About You

• Minimum 2–5 years of experience in workplace experience, hospitality, hotel operations, customer service, front office, or corporate services environments
• Previous experience in coaching, supervising or coordinating front-of-house, guest services, reception, or workplace teams is highly preferred
• Strong people-oriented personality with a passion for delivering exceptional customer and employee experiences
• Excellent communication and stakeholder management skills, comfortable interacting with employees, visitors, vendors, and senior leadership with both Thai & English
• Highly organized, proactive, and service-oriented, with the ability to manage multiple priorities in a fast-paced corporate environment

Why Join Cushman & Wakefield

• Being part of a growing global company
• Career development and a promote from within culture
• An organisation committed to Diversity and Inclusion
• Work-life balance in an inclusive, rewarding environment
• Flexible and agile work environment focusing on technology and autonomy
• Continuous learning and development opportunities
• Comprehensive employee benefits program