Cluster IT Specialist

Overview of Position’s Responsibilities

As a member of a defined cluster organization, the Associate has responsibility for activities in the cluster:

Key focuses in this role are:

• Contributes advanced knowledge and skill in technology and general hospitality business knowledge to support assigned property(ies) and technology Information Resources objectives.
• Responsible to the property for all technology implementation, maintenance and support (including Internet).

Stakeholders

Cluster Team members
Regional iT Support resources
Properties Management primarily the GM and DOF and other Executive Committee team members
Infrastructure technology partners
Local hardware, software and service technology partners

Measurements of Success

General

Effective individual contributor and team player.
Actively seek to be current with new technology within the hotel industry and Company.
Maintains computer/PABX etc. facilities and offices in a clean and orderly manner.
Completes assigned projects as specified within time frame.

Product

As per assigned.

People

Demonstrates ability to operate independently (as well remotely).
Builds and maintain positive and effective relations with other members of Cluster iT team members, Regional iT, properties management team members in the cluster and technology partners, resulting in an effective work environment.

Process

Effectively executes process and procedures for systems management including patching, pre-emptive maintenance, upgrades, backup, disaster recovery planning and testing as well as user ID management and Audit controls.

Specific Responsibilities

General

Proactively seeks to achieve desired results.
Executes, prioritizes, organizes, and accomplishes assigned work.
Demonstrates and applies iT knowledge by keeping up-to-date technically and applies new knowledge to job.

Product

Ensures stakeholder technology needs are met.
As per assigned.

People

Build and maintain positive and effective relations with all the stakeholders.
Provides timely information to co-workers.

Process

Uses computers and computer systems (including hardware and software) to conduct iT activities.
Monitors and manages the acquisition and maintenance of property based systems.
Ensures that computer and network operations occur according to procedures.
Ensures backup/recovery functions are performed on scheduled basis.
Ensures administration functions for hardware, operating and application systems are maintained and completed on consistent basis.
Generates systems communications for property users to provide user tips, alert users of system problems and inform staff of progress or status.

Specific Skills & Experiences Required

Technical Skills

Solid knowledge of :

• Server and Active Directory Architecture and Security implementation.
• Windows Server Operating System and Active Directory.
• Desktop Operating iT and Desktop Management (GPO).
• Outlook email and approved mobile devices.
• iT organization and resources available.
• LAN Networks.
• Understanding of all of the Company’s technical standards and MIPs.

Other Skills

Competent written and spoken English skills.
Potential leadership skills.
Past project management and organization skills.

Experience

One year prior experience in operating or opening one of our Company Managed Hotels alternatively prior experiences in operating or opening one of our competitor Hotels.

Other

24X7 availability.
Able to operate at any part of the city that the cluster serves.

Specific Skills & Experiences Desired

Hotel or Hospitality Management education or Bachelor’s degree level or equivalent.
Awareness of global hospitality technology trends.
Back of the house and guest facing operational and technical experience with hospitality management systems.