Sales Recurring Staff, Japanese MNC Sales5

About the Company

Make an impact with NTT DATA. We are a global innovator of business and technology services, serving large enterprise clients and investing heavily in R&D. Our workplace embraces diversity and inclusion and offers opportunities to grow.

About the Role

The Skilled Inside Sales Client Manager is an inside-sales role focused on managing and expanding relationships within assigned accounts, minimizing churn, driving renewals, and generating demand through programmatic and digital channels.

Responsibilities

• Manage and grow relationships, driving expansion and renewals across solutions within assigned accounts.
• Minimize churn and maximize retention in assigned accounts.
• Drive client satisfaction throughout the client lifecycle.
• Generate demand by identifying client needs and articulating how company services and solutions add value.
• Use company sales tools and methodology to manage accounts, opportunities, pipelines, and forecasts.
• Present new and additional offerings, communicate quotes, provide sales documentation and obtain sales orders.
• Build knowledge of client environments and identify up-selling opportunities; display strong telephone etiquette.
• Comply with governance, compliance and finance standards; escalate and report risks as required.

Qualifications

• Relevant High School Diploma or Certification.
• Solid experience in a similar inside sales or client engagement role.
• Proven experience in sales, client negotiation (clients and vendors), and analyzing commercial information.

Skills

• Sales business acumen: planning, leveraging tools and data, understanding commercial and financial aspects of clients.
• Client engagement and management: manage client lifecycle, build trust, and act as a trusted advisor.
• Sales solution skills: knowledge of offerings, use cases and market trends to position solutions to client needs.
• Sales pursuit: ownership and coordination of internal and external resources to advance and close opportunities.

Additional Information

• Workplace type: Hybrid Working.
• Employer: Equal Opportunity Employer committed to diversity and non-discrimination.