Operations Data Specialist - Ayutthaya (SPX Express)

About the Role

Operations Data Specialist responsible for SIP Cross-Border volume reconciliation, operational control, FIFO management, and continuous improvement at the Sorting Center (SOC) and Regional Center (RC).

Responsibilities

• Act as primary point of contact for the Regional SIP CB team; participate in daily/weekly sync-ups in English to align on targets and operational constraints.
• Translate regional requirements into actionable local Standard of Process (SOP) for SOC and RC teams.
• Perform daily volume reconciliation between local warehouse systems and regional SIP dashboards to identify gaps or "missing parcels."
• Develop and maintain tracking files using Advanced Excel and SQL to monitor end-to-end journey of SIP parcels.
• Analyze discrepancies in "Pending" vs. "Shipped" statuses and drive root cause analysis for aged backlog.
• Work with SOC to ensure SIP parcels follow FIFO logic and monitor SLA compliance for outbound parcels to meet regional cross-border standards.
• Identify bottlenecks in the SIP handover process and propose data-backed solutions to improve throughput.
• Assist Planning Manager in manpower modeling for SIP-heavy periods (e.g., Double Day campaigns).

Qualifications

• Based at Wangnoi, Ayutthaya.
• Experience: 1–3 years in Logistics, Supply Chain, or Cross-Border E-commerce operations.
• Language: Strong command of English (written and verbal) is mandatory for coordination with regional teams.
• Data skills: Expert level in MS Excel (VLOOKUP, Pivot Tables, complex formulas). Experience with SQL or data visualization tools (Power BI/Tableau) is a significant plus.
• Analytical thinking: Strong ability to reconcile large datasets and identify anomalies quickly.
• Communication: Humble yet assertive; able to collaborate effectively with frontline staff and regional stakeholders.