Technology Project Manager

About the Company

VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce to create connected brands. VML works with blue chip clients including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's, and operates across 55+ markets with a global network of people and principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

WPP is the parent company providing media intelligence, data solutions, creative services and enterprise solutions through the WPP Open platform.

About the Role

Title: Technology Project Manager
Location: Thailand (Bangkok-based)
Reporting To: Regional Delivery Manager / Practice Lead
Employment Type: Full-Time, Permanent
Experience Required: 8+ Years in Technology Project Management

We are looking for a driven and technically fluent Technology Project Manager to be the primary delivery owner for complex MarTech and CX technology implementations, managing client relationships, cross-functional teams, budgets, timelines and risks across the full project lifecycle.

Responsibilities

• Serve as the primary point of contact for all client and internal stakeholders throughout the project lifecycle, driving and managing client relationships across creative, content, data, consulting and technology stakeholders.
• Uncover and understand clients' business objectives and KPIs, translating these into clear delivery outcomes and measurable value; regularly report and communicate project status, risks and milestones, and deliver Quarterly Business Reviews with Account and Solution Architect leads.
• Oversee the full project delivery lifecycle (Initiation, Planning, Executing, Monitoring & Controlling, Closing), managing budgets, timelines and resource allocation to ensure delivery within agreed parameters.
• Create, document and maintain project governance artefacts including project charters, communications plans, risk management plans, stakeholder management plans and status reports; collaborate with PMO to establish and refine governance standards and delivery processes.
• Manage project risks proactively, remove delivery impediments and route escalations; identify scope creep and surface opportunities for up-sell and cross-sell with Account leads.
• Build, lead and sustain a highly productive delivery team by providing support, coaching and mentorship; foster a collaborative, inclusive, high-performance culture across multi-cultural and multi-agency environments and act as a servant leader removing blockers and enabling autonomy.
• Create Statements of Work and Change Requests, and provide pre-sales support including proposals, effort estimates and delivery planning in collaboration with Solution Architects and Account leads.
• Champion the use of Generative AI tools and AI-assisted workflows to improve delivery efficiency, reporting, documentation and team productivity; stay current on emerging MarTech, CX and AI trends to contribute practical insights.

Qualifications

• Minimum 6+ years of experience in a project management role focused on delivering digital marketing technology solutions, and minimum 8+ years of overall professional work experience in a technology, consulting or agency environment.
• Demonstrated success delivering large-scale MarTech and CX implementations end-to-end; experience with platforms such as Salesforce, Adobe Experience Cloud, Braze, Segment CDP, Tealium, Sitecore, Drupal and Magento, and third-party integrations such as Mulesoft.
• Must have project managed at least two CX or MarTech solutions end-to-end and have prior agency or consulting experience with strong working knowledge of CX, MarTech and/or AdTech.
• Experience integrating social messaging platforms (e.g. LINE, WhatsApp, WeChat) is a plus, particularly relevant for the Thai market.