Officer - Collection Support

Overview

Minor Lifestyle is one of Thailand's leading lifestyle retail and distribution companies, with more than 200 points of sale nationwide. We represent a carefully curated portfolio of internationally recognized brands across fashion, home and lifestyle - including Anello, Charles & Keith, Sunnies, Crash Baggage, Zwilling J.A. Henckels, Villeroy & Boch, Joseph Joseph and Minor Smart Kids. We're also expanding into new territory. Through a joint venture with Pop Mart - the globally renowned collectible toy and art figure brand - Minor Lifestyle is growing beyond traditional retail into the collectibles and entertainment space, connecting consumers with the products and brands that define contemporary culture. For people who are passionate about retail, brands and the ever-evolving world of lifestyle, Minor Lifestyle offers a stimulating environment where trends meet commerce and where the business is genuinely committed to staying ahead of both.

Job Purpose

The Operations Support Officer is responsible for supporting daily operational activities related to payment verification, payment reconciliation, banking documentation, collection support, procurement administration, and document management. This role ensures the accuracy of payment records, supports operational efficiency, and maintains compliance with company policies and internal controls.

Key Responsibilities

• Review and verify daily payment transactions received through various payment channels, including bank transfers, Direct Debit, Auto Recurring, and credit card payments.
• Verify payment slips and bank statements to accurately identify customer accounts and contract numbers.
• Perform payment mapping and reconciliation to ensure accurate and complete recording of customer payments in the system.
• Coordinate with Collection and Finance teams to investigate and resolve unidentified or pending payment transactions.
• Maintain the accuracy and completeness of payment records and supporting documentation.
• Review Direct Debit application forms and supporting documents for completeness and accuracy before submission to the bank's head office.
• Ensure customer documentation complies with bank and company requirements to facilitate successful payment processing.
• Monitor document status and coordinate follow-up actions for incomplete or rejected applications.
• Maintain organized filing and record management for banking and payment-related documents.
• Support day-to-day operational activities within the Collection and Operations teams.
• Coordinate with internal departments to ensure smooth and efficient business operations.
• Provide administrative and operational support as assigned by the Operations team.
• Assist in handling inquiries, requests, and operational issues from internal stakeholders.
• Review Sales Orders, sales agreements, and related documents to ensure completeness and accuracy.
• Scan and upload documents into SharePoint or company systems for record-keeping and reference purposes.
• Maintain document filing systems and track document status as required.
• Support document retrieval and preparation upon request from relevant stakeholders.
• Prepare and process Purchase Requisitions (PR), Purchase Orders (PO), and Advance Payment requests through Oracle systems in accordance with company procedures.
• Coordinate with Finance and related departments regarding payment processing and supporting documentation.
• Ensure procurement and payment documents are complete, accurate, and submitted within required timelines.
• Perform duties in compliance with company policies, operational procedures, and internal control requirements.
• Support continuous improvement initiatives to enhance operational efficiency and data accuracy.
• Maintain confidentiality of customer information and company data at all times.
• Participate in process improvement projects and operational excellence initiatives when assigned.

Job Specifications

• Strong attention to detail and accuracy.
• Good analytical and problem-solving skills.
• Ability to manage multiple tasks and meet deadlines.
• Well-organized with strong document management skills.
• Ability to work independently and as part of a team.
• High sense of responsibility, integrity, and confidentiality.
• Service-minded with a positive and proactive attitude.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, Economics, or related fields.
• 1–3 years of experience in Operations, Collection Support, Payment Processing, Finance Operations, or Administrative Support.
• Experience in payment reconciliation, banking transactions, or Direct Debit processing is preferred.
• Proficient in Microsoft Excel and Microsoft Office applications.
• Good communication and coordination skills.