T&T Senior Consultant/Manager - ETP As Service/Operate (SAP/OpenText - VIM) - SEA

About the Company

Service Line / Portfolios: Enterprise Technology & Performance

Location: Jakarta, ID; Kuala Lumpur, MY; Penang, MY; Hanoi, VN; Manila, PH; Ho Chi Minh City, VN; Bangkok, TH

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. We strive to advise clients on purpose-led growth and embed equitable, inclusive and sustainable business practices. We are committed to creating positive work experiences that foster a culture of respect and inclusion.

Responsibilities

• Provide 2nd or 3rd level AMS support for escalated production incidents (medium to complex), perform in-depth troubleshooting, resolve incidents and monitor fixes in accordance with agreed SLA.
• Identify and perform problem management to reduce recurring issues; present root cause analysis to stakeholders and deliver permanent fixes where applicable.
• Lead discussions on high-level solution design for medium to complex enhancements, perform effort estimations, and ensure end-to-end solutioning to build, test and deliver enhancements within agreed timeframes and quality standards.
• Maintain documentation according to firm standards, best practices and standard operating procedures.
• Fully comply with AMS processes and procedures and actively contribute to Continuous Improvement initiatives.
• Join project teams to implement applications; support delivery of solutions and development of work products that address clients' business needs.
• Support project teams in preparing presentation materials and documentation and coordinate communications with clients.
• Lead and/or coach Analyst and Consultant level members and support business development efforts by contributing to proposals, presentations and publications.

Qualifications

• 3–8 years' experience working with SAP or OpenText in VIM (Vendor Invoice Management).
• Good knowledge of integration to other related modules/sub-modules to understand end-to-end business processes, derive test data/scenarios and perform testing.
• Basic technical debugging experience is an added advantage.
• Certifications in relevant applications and/or ITIL or Project Management (PMP, PRINCE or Agile) are an added advantage.
• Good command of English; ability to speak and/or write other languages (e.g., Mandarin, Bahasa Malaysia/Indonesia, Thai, Vietnamese, Korean, Japanese) is an advantage.
• Ability to lead and/or facilitate discussions, engage stakeholders and drive positive outcomes.
• Pro-active, resourceful, able to rally team members to collaborate and deliver tasks in a timely manner.
• Flexibility to take on new solutions/applications and ensure successful integration and support for the business.
• Willingness to work based on clients' business workdays and office hours and on rotation to support critical or high-priority requests after client office hours; ability to travel and be placed at client site if required.