Social Key Account Manager

About the Company

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in Southeast Asia. We offer end-to-end omni-channel ecommerce management, livestreaming, video production, affiliate management for social commerce, full-funnel digital marketing services and market intelligence, powered by in-house technology. We are the exclusive partner of Flywheel in SEA and work with leading international brands across multiple countries and platforms.

The team you will be part of

The Social Commerce Team leads livestream selling, short video content and affiliate marketing across Southeast Asia. We combine creativity, data and platform expertise, collaborate with cross-functional experts, and play a key role in shaping how brands connect with digital shoppers in real time.

Responsibilities

• Develop Social Commerce strategy (livestream, video, affiliate) and work with content pillar POCs to execute plans that achieve brand goals.
• Manage operations for livestreams: scheduling, graphic requirements, host training, video planning and affiliate planning.
• Track livestream performance metrics (e.g., Enter Room Rate, engagement rate, GMV) and deliver actionable insights.
• Create detailed performance reports for internal stakeholders and clients, highlighting successes and opportunities.
• Analyze competitor strategies and industry trends to refine live commerce tactics.
• Collaborate with Performance Marketing, Content and Operations to integrate livestream campaigns with broader ecommerce strategies.
• Coordinate with operations to ensure real-time updates on inventory and fulfillment during livestreams.
• Liaise with platform representatives (TikTok, Shopee, Lazada) to stay updated on new features and guidelines and troubleshoot common livestream issues.

Qualifications

• Bachelor’s degree in Marketing, Business Administration, Communications or a related field.
• 2–4 years' experience in live commerce, ecommerce or digital marketing, with experience managing livestream campaigns.
• Proven familiarity with TikTok Shop, Shopee Live and Lazada Live and their best practices.
• Experience managing client relationships and coordinating with cross-functional teams to ensure smooth campaign execution.
• Strong analytical skills; experience using performance data to analyze campaigns and recommend improvements.
• Proficiency in livestream technology, tools and analytics platforms, and ability to troubleshoot common issues.
• Strong organizational and multitasking abilities, attention to detail and ability to solve real-time challenges during live events.
• Passion for ecommerce and keeping up with industry trends.

Benefits

• Work with a portfolio of leading international brands and gain exposure across ecommerce, content and operations.
• Opportunities for growth and visibility; potential for hosts and talent to build significant followings.
• End-to-end omni-channel and full-funnel approach with access to data and training to optimize performance.
• Regional exposure across SEA and collaboration with cross-country teams.