Account Manager (Hotel)

About Us

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. We believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

About the Role

The Account Manager is responsible for developing and nurturing long-term, differentiated, and sustainable partnerships with hotel partners. Through a consultative and data-driven approach, the Account Manager leads strategic negotiations, delivers compelling joint value propositions, and ensures the commercial success of the portfolio. This role operates in a tandem model, working closely with the Account Optimization Manager to align strategy, execution, and performance monitoring.

Responsibilities

• Conduct face-to-face meetings with partners to present tailored, compelling propositions
• Communicate the unique benefits of partnering with Hotelbeds
• Lead high-stakes negotiations with new and existing partners and secure favourable terms
• Drive revenue growth within the assigned portfolio and close high-value agreements
• Identify opportunities to improve contracting quality and conversion rates
• Monitor and act on performance metrics and integrate HBX Group ecosystem solutions into partner strategies
• Identify and onboard new strategic accounts and collaborate with Business Development Managers to harvest signed acquisitions
• Maintain accurate records in internal tools and support resolution of major supplier or client complaints

Qualifications

• Strong negotiation and influencing skills with proven track record of strategic high-value deal closures
• Ability to effectively connect and communicate with top hotel decision makers (Owner, GM level)
• Strategic account planning and data analysis / insight generation
• Strong understanding of the Thai hotel market
• Excellent communication and collaboration skills; ability to work independently and as part of a team
• Highly organised with attention to detail and a fast learner
• Experience with tools such as Salesforce and Tableau
• English proficiency at the business level

Additional Information

• Working Location: Gaysorn Amarin Tower, BTS Chitlom
• Working Hours: 5 days / week (Hybrid: 2 days from the office, 3 days from home)
• Employment type: Full-time
• Ways of working: Operate in a tandem model with an Account Optimization Manager; align on shared goals through weekly planning and performance reviews; adapt account growth plans based on hotel performance and market dynamics
• HBX Group is committed to diversity and creating an inclusive workplace