AI Operations Executive

About the Role

Work with WIZ.AI project teams to deliver tailored Talkbot solutions on the WIZ AI Talkbot Platform, ensuring projects are delivered on schedule and conversational experiences are continuously improved.

Responsibilities

• Understand customer business requirements and collaborate with project teams to provide tailored Talkbot solutions on the WIZ AI Talkbot Platform.
• Develop and implement test suites to check AI conversations on the WIZ talkbot platform, oversee corpus validation, conduct exploratory testing, and coordinate pilot tests with customer teams.
• Monitor and maintain the AI conversation experience, resolve user feedback issues, and determine underlying causes.
• Build and maintain a database of industry-specific conversation scripts based on completed projects, continuously updating and improving the content to enhance AI conversational abilities.
• Create text responses designed to enhance user interactions with the bot, and update/refine responses according to customer feedback and interaction patterns.

Qualifications

• 1-2 years experience; fresh graduates are welcome to apply.
• No experience needed; experience in chatbot design, conversation design, project management, or QA/UAT testing is a strong plus.
• Comprehensive training provided.
• Thai; proficiency in written and spoken English.
• Strong problem-solving and logical thinking skills necessary for anticipating and shaping dialogues effectively.

Additional Information

• Eligible candidates will be sent a logic test via email for the first round of the hiring process.