Community & Client Experience Manager: 200K-230K

About the Company

Client: The multinational real estates company in Ultra Luxury project.

About the Role

A key role in building and nurturing the community ecosystem and elevating the overall client experience journey. Responsible for creating meaningful engagement with prospects, buyers, residents, partners, and VIP guests through curated experiences, relationship management, community activation, and brand-aligned hospitality initiatives.

Responsibilities

• Community & Relationship Management: Build and maintain strong relationships with prospects, buyers, residents, and key stakeholders; act as a key liaison between clients and internal teams to ensure seamless communication and elevated customer experience; develop strategies to strengthen community engagement, loyalty, and referral opportunities; create personalized engagement approaches for VVIP clients (Thai & International).
• Community Activation & Events: Plan and execute community engagement activities, private events, workshops, and lifestyle experiences aligned with the brand; coordinate with Marketing, CRM, Sales, and Guest Experience teams to ensure smooth event execution; curate meaningful experiences that reflect luxury hospitality and foster emotional connection with the brand; support partnership collaborations with luxury brands, wellness, art, culture, and lifestyle partners.
• Brand Experience & Hospitality: Ensure the brand environment and guest journey consistently reflect premium hospitality standards; work closely with Guest Experience and Operations teams to enhance customer touchpoints and service quality; gather customer insights and feedback to continuously improve the experience journey.
• Internal Coordination & Reporting: Collaborate cross-functionally with Sales, Marketing, CRM, Guest Experience, and Management teams; support management in driving community-focused initiatives and strategic projects; prepare activity reports, engagement insights, and community feedback summaries.

Qualifications

• Bachelor's degree in Marketing, Hospitality, Communications, Business Administration, or related fields.
• Minimum 5–8 years of experience in Community Management, Customer Experience, Hospitality, Luxury Retail, CRM, Lifestyle Brand, or related industries.
• Experience working with luxury brands, HNWI clients, or premium hospitality environments is highly preferred.
• Strong interpersonal and communication skills with polished presentation; service-minded, proactive, detail-oriented, and emotionally intelligent.
• Strong event coordination and stakeholder management skills.
• Fluent in Thai and English.

Additional Information

• Working day: Mon - Fri : BTS line