Operation Support Specialist (SPX Express)

About the Role

Responsible for onsite seller operations performance. Develop strategies to drive synergy across different sellers in order to meet operational performance and work closely with management and cross-functional teams to set goals, improve KPIs and implement projects.

Responsibilities

• Responsible for onsite seller operations performance.
• Develop strategies to drive synergy across different sellers to meet operational performance.
• Continuously improve key performance indicators (KPIs) of staff on productivity, quality, service level and stakeholder satisfaction.
• Work together with the Operational Excellence Team in driving Quality Assurance, productivity improvement and SOP development.
• Assist in the planning and implementation of cross-functional projects to ensure they progress in the right direction within targeted timelines.
• Work closely with the management team to determine long-term strategies, set realistic operational goals and timelines.

Qualifications

• Bachelor's degree in any field.
• Able to travel to seller locations every week.
• Experience in team management.
• Great problem-solving skills; proactive and able to use initiative.
• Strong business sense and ability to improve the team through a clear business view.
• Strong analytical skills and able to make judgement based on logical reasons.
• Well-developed interpersonal and communication skills; able to communicate clearly and concisely.
• Quick learner, adaptive and flexible.
• Committed, result oriented, willing to go extra miles for goal achievement.
• Comfortable with challenging goals and a fast-paced environment; ability to work under pressure.
• Essential cross-functional working skills with strong analytical thinking, initiative and results-driven mindset.
• Excellent written and verbal communication skills in English.