Human Resources Manager

About the Role

At Shake Shack, the Head of Human Resources is responsible for building, developing and retaining high-performing teams that bring our brand to life every day. This role oversees the full employee lifecycle from hiring and recruitment to capability development, training and long-term retention, ensuring the right people are in the right roles at the right time.

Responsibilities

• Talent acquisition and workforce planning: lead end-to-end hiring, screening and recruitment to ensure timely onboarding of high-quality individuals across restaurants and corporate levels; develop annual and store-level manpower plans aligned with expansion plans and sales forecasts; build strong talent pipeline for high-turnover and critical positions; prepare comprehensive onboarding pack and plan for restaurant and corporate newcomers.
• Employee engagement and retention: drive retention strategies through engagement initiatives, career pathways and continuous feedback mechanisms; design reward and recognition programs; conduct engagement surveys, exit interviews and stay interviews to identify improvement areas; build clear career pathways to encourage long-term retention.
• Performance and people management: establish performance frameworks, succession planning and development plans aligned with business and operational needs; regularly audit employee files and develop systems to track and communicate issues; develop training and systems to address issues with goal of 100% compliance; work with Director, HR to maximize HRIS effectiveness and create efficiencies for operations management.
• HR operations and compliance: ensure compliance with Thai labor law, HR policies, payroll and employee relations while maintaining fair and consistent practices; develop knowledge of regulations, industry trends and applicable laws; update materials consistent with Shake Shack policy and applicable laws; communicate updates to managers and manage consistent interpretation and application of policies; work closely with payroll team to ensure compliance with wage and hour laws, tax filings and system usage.
• Training and development: design and implement structured training and development programs to build capability, leadership pipeline and operational excellence at all levels; design and maintain structured training roadmaps and certification programs; identify skill gaps and implement targeted training interventions.

Qualifications

• Bachelor’s degree in business administration or related field.
• Minimum of 5 years’ experience in HRM, preferably with food retail/operator, hospitality, or service-driven industries.
• Minimum of 3 years’ experience in planning and organizational project management.
• Proven track record in high-volume recruitment, frontline workforce management and retention improvement.
• Solid understanding of Thai labor law, employee relations and HR best practices.
• Hands-on, people-centric leader with strong communication skills and the ability to partner closely with operations and business leaders.
• Strong experience in training roadmap design, leadership development and performance management systems.

Additional Information

• Work arrangement: onsite
• Employment type: full-time