Sales Coordinator

About the Role

Location: 108 Chang Klan Road, Chiang Mai, Chiang Mai, Thailand 50100. Schedule: Full Time. Position Type: Non-Management. Onsite.

Responsibilities

• Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) to resolve guest calls, requests, or problems.
• Use sales techniques to maximize revenue while maintaining guest loyalty, including up-selling; determine and grant complimentaries (rewards points, show tickets, gift certificates).
• Process reservation requests, changes, and cancellations received by phone, fax, or mail; enter Marriott Rewards information and process requests for redeeming Rewards points in the appropriate software.
• Answer, record, and process guest calls, requests, questions, or concerns; perform general office duties to support Sales & Marketing (filing, sending emails, typing, faxing).
• Assist management in training and motivating employees; serve as a role model; monitor performance to ensure adherence to quality expectations and standards.
• Follow company policies and procedures; maintain a clean and professional appearance; maintain confidentiality and protect company assets.
• Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; lift and move objects weighing up to 10 pounds as required; perform other reasonable job duties as requested by Supervisors.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience required.
• License or Certification: None required.

Additional Information

Marriott International is an equal opportunity employer that values diversity and provides access to opportunity. JW Marriott is part of Marriott's luxury portfolio and offers training, development, and a focus on associate well-being.