Retail Manager

About the Role

As Retail Manager, you will be responsible for the overall management of Thailand stores, staff, merchandise, and customer service. You will work towards achieving sales objectives, store profitability goals, high operational and merchandising standards, and building a highly motivated team by coaching and developing staff to progress in Fendi Thailand. While representing the FENDI DNA, craftmanship, quality of materials and creativity, you will be engaged in achieving team targets and assigned KPIs.

Responsibilities

• Meet weekly with store managers to develop systems to achieve goals and impact business and implement weekly meetings with store managers
• Analyze business trends, monitor market trends and identify business opportunities, events and promotions
• Anticipate obstacles, develop solutions, and partner with store management to establish sales and productivity goals
• Monitor head counts and implement smart scheduling and force ranking of staff; review peak days/hours to ensure top performances are scheduled
• Communicate merchandising opportunities, stock replenishment and assortment suggestions; partner with product team to log most requested items and conduct weekly TB with product team
• Ensure monthly cycle counts are implemented in all stores and perform weekly TB to review stock adjustments; partner with OPS/internal audit for store maintenance and concerns
• Partner with store managers to adapt floor sets based on business trends, ensure product presentation aligns with Fendi HQ direction, implement weekly floor walkthroughs and a monthly photo book for daily maintenance
• Perform two training sessions per month for each store on product knowledge, newness and customer service
• Set daily/weekly/monthly goals for staff (sales, OTO, PKB etc.); conduct daily briefings twice per day and weekly follow-ups on staff performance
• Review individual performance (PKB / HT goals) and share with staff weekly; identify development opportunities and provide consistent coaching and feedback
• Increase team morale by rewarding best teamwork and service, and best maintenance of area of responsibility on a quarterly basis; implement weekly one-on-one touch bases between management and staff
• Identify and groom staff for sales floor behaviour, selling skills, customer service skills and teamwork

Qualifications

• Minimum 10 years of related experience in retail/luxury industry
• Bachelor’s degree
• Strong commercial and customer service mindset; result-driven and goal-oriented with commercial creativity
• Outgoing, dependable and pro-active team player with good organising and follow-up skills
• Excellent interpersonal, communication and networking skills and ability to generate trust among coworkers and clients
• Proficient in MS Office, CRM and retail tools