Service Manager (South Korea)

About the Role

Join Our Team as a Service Manager at RateHawk! Are you passionate about travel and tech? Do you speak English and Korean fluently? We're looking for a Service Manager to take care of our top B2B partners in South Korea. If you love helping people, keeping things running smoothly, and turning clients into long-term fans — we'd love to have you join our fast-growing international travel-tech company.

Responsibilities

• Be the go-to person for a select group of key partners; handle escalations and resolve complex issues
• Monitor ongoing cases in our CRM and ensure nothing gets stuck; step in early when attention is needed
• Send regular updates to clients and perform check-ins to ensure satisfaction
• Track service performance using tools like Tableau and SQL and prepare reports
• Join client meetings to capture needs and advocate for clients internally
• Collaborate with operations, support, and tech teams to improve service

Qualifications

• Advanced level of English and Korean — speak and write fluently
• Comfortable working with CRM systems, dashboards and data tools
• Experience using Tableau and SQL to monitor metrics and create reports is preferred
• Ability to learn quickly, focus on results, and multitask under pressure
• Strong empathy and customer-oriented mindset
• Travel industry experience (concierge agencies, TMCs, DMCs, tour operators) is an advantage
• Experience in account or service management (B2B is a plus)

Benefits

• Remote Work: Work from the comfort of your home!
• Salary: base payment + monthly bonus
• Dynamic team: be part of a young and energetic group of specialists
• Growth opportunities: tackle interesting and ambitious tasks to elevate your skills
• Learning & development: seminars, trainings, and conferences
• Perks: corporate discounts on hotels and other services

Additional Information

• Recruitment process: meeting with HR, one minute Internet speed test, meeting with hiring manager, interview results and offer
• Learn more about our data protection practices in our Privacy Policy: https://emergingtravel.notion.site/recruitment-privacy-notice