Senior TS&D Specialist

About the Role

Dow Thailand has an exciting opportunity for a Senior Technical Service & Development Specialist, located in Bangkok, Thailand. Under this position you will support customer needs by leading the development of new applications. You will provide technical knowledge on the use, handling, and management of Dow Building and Infrastructure products under Dow Consumer Solutions Business. Use understanding of the customer to define projects that deliver technical solutions to customers and markets.

Dow Products: Building, Construction and Infrastructure | Dow Inc.

Responsibilities / Duties

• Help to develop Building and Infrastructure business (B&I) (applications such as weather seal, structural glazing etc.) under Dow consumer solutions (DCS) by technical support and application development Silicone sealant and other building and construction related products based on silicone and other chemistries.
• Identifying new opportunities for unmet customer needs or new applications and converting growth opportunities to commercial success by working together with cross functional team members such as commercial, marketing, manufacturing and R&D.
• Possess a thorough knowledge of assigned Dow products, available chemistries, performance properties and targeted applications, and uses the knowledge to drive technical discussions at customers on suitability of material to customer specific application. Advice customers such as material properties, how to apply material and troubleshooting. Work with R&D labs to generate data for existing materials or new product development and assess material properties for suitability on customer’s substrates.
• Understand Building and Infrastructure industry, standards and value chain, Oversee Dow’s project services including substrate testing, blueprint review, on site (job site and/or manufacturing facility), and deliver training and recommend products to customer & sealant bite/ joint calculations. Prepare warranty reports in COOL (construction online system), ultimately providing project warranties.
• Deliver excellent customer experience for existing and prospective customers with a customer-centric mindset and ensure consistent experience across different touchpoints with Dow. Delivers presentations with clear results and proposals to influence internal and external audiences. Convince others about differentiated technical solutions. Understands how business value is created for Dow and the customer.
• Engage cross-functional stakeholders (commercial, technical) to drive innovation growth and provide insights on competitive technologies in market meetings and Presents at industry conferences on behalf of Dow.
• Appropriately documents work in the form of internal reports/presentations, technology manuals, knowledge management resources, external reports, and ICD/patents when appropriate.
• Demonstrates safe work practices per need to support safety culture

Qualifications

• Preferred Bachelor's or Master's degree in Chemistry or Materials Engineering, Material Science. Advantageous who posses construction industry related degree (building sciences) or civil engineer / architect with construction Materials/chemical experience.
• Desired 5 years of relevant working experience with strong interpersonal skills and customer facing skills.
• Desired: Project management Experience, Sealants and Building materials chemistry and application knowledge, familiarity with local building codes and Industry Certifications, understanding of construction practices and customer products/business models, experience with OEM factory (Original Equipment Manufacturer) and construction site environments.
• Thai native speaking.
• Excellent Verbal, written and presentational skills both Thai and English.
• English communication with min. TOEIC = 700.
• Safe working understanding at customer sites/ during factory visits.
• Able to travel (~30% of time).

Preferred Skills

• Technical Expertise in Materials Science - Deep understanding of silicone sealants and other building/construction-related products. Ability to assess material properties, advise on application methods, and troubleshoot issues.
• Application Development & Innovation - Experience in developing new applications and identifying unmet customer needs. Ability to convert technical opportunities into commercial success through collaboration.
• Customer-Centric Communication - Strong skills in technical presentations, training delivery, and customer engagement. Ability to deliver a consistent and excellent customer experience across touchpoints.
• Cross-Functional Collaboration - Proven ability to work with commercial, marketing, manufacturing, and R&D teams. Skilled in managing project services like substrate testing, blueprint review, and warranty preparation.
• Documentation & Knowledge Sharing - Competence in creating technical reports, manuals, and presenting at industry conferences.

Benefits – What Dow offers you

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing. Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market-comp