Application Engineer

About the Company

X-Rite Pantone, a Veralto company, provides complete end-to-end color management solutions for clients in every industry where color matters. We help customers inspire, select, measure, formulate, communicate and match color so that users get color right the first time, every time.

About the Role

We are seeking a results-driven Application Engineer (Thailand) to provide technical expertise for sales representatives, resellers and customers during the sales process. Responsible for the development and use of software tools to improve the accuracy, completeness, and timeliness of Quotations, Orders and Order Changes.

Key Responsibilities

• Presales Support: Support sales to design technical solutions for customers, introduce the system to customers with sales
• After-sales Support: Product installation & training for customers and following for future technical support
• Dealers' Technical Management: Serve as the technical contact between X-Rite and the assigned partners. Every technical aspect of the partner must be understood and maintained
• Dealers' Technical Support: Work with the manager to train the sales team at each partner to a level where they are comfortable selling the products and workflows
• Large Account Technical Management and End User Technical Support
• Marketing Activities Support: Trade Show, Webinar & etc.

Qualifications

• Bachelor's degree in Color Science, or related field (e.g., Chemical, Materials Science, etc.)
• 3–5 years of experience in Printing and Packaging Technology or Industrial such as Coating, Textile, Ink&Paint (Color Management), etc.
• Experience in pre-sales and after-sales support, including product demonstration, installation, user training and technical support, or a similar customer-facing technical role
• Ability to manage and support distributors or partners, including technical training and relationship management
• Strong problem-solving skills with a customer-oriented mindset
• Ability to work independently (Remote job)
• Willingness to travel to customer sites and partner locations as required
• Fluent in Thai and good English communication skills (listen, read, write, and speak)