Manager, Consumer Business Management Office TH

Strategic PMO & Execution Governance

• Provide end-to-end PMO oversight for Consumer Banking strategic initiatives, ensuring disciplined execution, clear milestones, effective interdependency management, and timely escalation of risks and issues to the Head of Consumer Banking
• Establish and maintain governance frameworks to ensure alignment with internal policies and regulatory requirements

Strategy Translation & Business Performance Enablement

• Partner with Consumer Banking business units to translate strategy into actionable roadmaps, delivery plans, and performance scorecards
• Track and analyse business performance against defined KPIs and strategic targets
• Ensure alignment between strategic priorities, execution plans, and business outcomes

Group & Enterprise Liaison

• Act as the primary coordination point with Group Consumer Banking and enterprise stakeholders to ensure strategic alignment and consistency with Group mandates
• Facilitate effective execution of enterprise-wide initiatives within Consumer Banking

Strategic Resource Augmentation & Special Projects

• Deploy resources to support priority transformation, growth, or remediation initiatives across Consumer Banking
• Lead or support time-bound strategic projects requiring cross-functional coordination or specialised expertise
• Drive timely delivery and measurable outcomes for assigned initiatives

Decision Support & Executive Enablement

• Provide structured analysis, insights, and recommendations to support executive decision-making
• Prepare high-quality materials for senior management, Management Committee, Board, and Group forums
• Ensure clarity, coherence, and a strong strategic narrative across all submissions

Strategic Insights & Customer Journey Management

• Collaborate with Decision Management, analytics teams, and product verticals to identify insight-driven opportunities
• Support the design and optimisation of customer journeys aligned with business strategy
• Enable effective customer engagement and lead management through actionable insights