Head of PT Service Master

About the Role

Lead the planning and execution of key organizational initiatives to ensure that each project investment delivers measurable business impact and an optimal return on investment (ROI) in alignment with the company’s strategic objectives.

Responsibilities

• Develop strategic plans and departmental goals aligned with the organization’s overall objectives.
• Manage all departmental projects to prioritize effectively and ensure optimal utilization of resources.
• Establish and enhance project management standards and frameworks (Project Governance & Framework) to ensure systematic and high-quality execution.
• Lead and oversee large-scale or complex projects to ensure completion within budget and timelines.
• Analyze and manage strategic risks, developing proactive mitigation plans to address issues promptly.
• Verify that completed projects deliver measurable business outcomes, such as increased revenue or cost reduction.
• Lead and mentor the project management team, continuously developing their capabilities to achieve high performance.
• Enhance employee competencies and service standards to align with the organization’s business objectives.
• Collaborate with senior executives and cross-functional teams to ensure strategic alignment and decision-making consistency.
• Oversee resource allocation, performance evaluation, and professional development within the team.
• Monitor project and portfolio progress, providing regular status updates to senior management and analyze data to provide strategic recommendations.
• Perform other duties as assigned to support the organization’s strategic initiatives.

Qualifications

• Bachelor’s degree or higher in Business Administration, Management, Engineering, Economics, or related fields.
• At least 7–10 years of experience in strategic project management or PMO leadership.
• Proven track record in managing large-scale projects related to business process transformation or new technology development.
• At least 10 years of experience in managing a training team or service development projects.
• Experience in the energy, retail, or logistics industry will be considered an advantage.
• Experience in retail, restaurant, petroleum, or nationwide service businesses will be an advantage.
• Strong multitasking, leadership, and team management skills; ability to think strategically and systemically, connecting operations and business strategy.
• Must be legally eligible to work in Thailand and willingness to travel upcountry when required.