TH Operations Executive - Fresh Graduate

About the Role

The Operations team is the backbone of Shopee. We make sure our platform is safe, our customers are happy, and our systems run perfectly every day. If you love solving puzzles, looking at data, and making things better, this is the place for you!

Responsibilities

• Customer Experience & Quality: analyze customer surveys and audit service quality to improve experience across channels.
• Fraud Investigation & Prevention: review online and offline fraudulent activities, investigate suspicious cases and support loss recovery.
• System Support & Admin: perform administrative tasks to maintain internal systems and ensure smooth operations.
• Data & Reporting: track performance data and create reports on finance, quality, and fraud trends.
• Payment & Escalation Support: resolve complex payment issues escalated by Customer Service (L3), investigate technical payment errors.
• Seller Finance & Invoicing: assist sellers with issuing invoices, support reconciliation, and manage bank statement matching.

Qualifications

• Fresh graduates from any field are welcome to apply; Finance or Accounting backgrounds are a plus for Payment roles.
• Good command of English and Thai (written and spoken).
• High attention to detail; able to spot mistakes, mismatched numbers, or suspicious patterns easily.
• Proficient in Microsoft Excel or Google Sheets; you will work with data daily.
• Logical thinking with the ability to make fair decisions based on data.
• Strong work ethics, responsibility, and a positive attitude toward learning.
• Able to work in a fast-paced environment and handle repetitive tasks with high accuracy.
• Self-motivated and able to follow through on assigned projects.