IT Helpdesk Engineer (SEA Group)

About the Role

Corporate IT is the backbone of our business. Our team helps the company develop a competitive advantage by defining technology objectives, assessing solution options, and implementing technical solutions to meet strategic and operational requirements. As part of the team, you will deliver IT experiences and support to internal employees by providing responsive helpdesk service, maintaining stable networks and reliable IT systems.

Responsibilities

• Provide day-to-day technical support to end users and ensure smooth operation of computers, network devices and printers
• Troubleshoot and resolve end user application issues and maintain/update technical support documentation
• Handle asset management, maintain inventory and liaise with vendors
• Maintain and monitor office network infrastructure, IT security and antivirus tools
• Perform first-level troubleshooting and support for scheduled server backups, system monitoring and reports

Qualifications

• Diploma or degree in Computer Sciences, Information Technology or a related field preferred
• Minimum 3 years of relevant experience in a similar role
• Strong communication skills in English
• In-depth knowledge of computer hardware, software and OS (Windows and macOS)
• Understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals
• Hands-on experience in Windows Server administration; basic knowledge of Linux server administration is a plus
• Professional qualifications such as Microsoft certification or CCNA are a plus
• Knowledge of basic setup and configuration of Cisco devices (firewall, switch, IP phones, wireless controller and access points) is a plus
• Competent at documenting standard operating procedures and knowledge articles
• Ability to cover after-office hours and weekend support for infrastructure issues or activities
• Enthusiastic, willing to learn in a fast-paced environment, with good interpersonal and strong analytical/troubleshooting skills