Holiday Plus Consultant (Mandarin-English-Thai speaking)

About the Company

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

About the Role

Presents and involves guests in the opportunity to experience the finest vacation ownership product via a trial package. Promote and support all aspects of customer service. Maintain a professional and personal image that upholds the AVC standards of integrity, quality and service to customers.

Responsibilities

• Prepare each day to meet guests professionally.
• Achieve established goals within established time frames.
• Present the Voyager package information according to training specifications and management direction.
• Use approved Voyager package presentation and support materials effectively and exclusively.
• Present appropriate pricing and options per specified guidelines and ask guests to purchase according to training and closing procedures.
• Complete all required new package holder documentation.
• Greet and exit each guest warmly while providing customer service as specified in training.
• Maintain the highest level of product knowledge by attending required training sessions.
• Adhere to SOP, business rules, corporate policies and complete other duties as requested by management.

Qualifications

• Sales ability: use appropriate interpersonal styles and communication methods to gain acceptance of a product or service.
• Set high standards of performance; assume responsibility and accountability for completing assignments; demonstrate accuracy and thoroughness.
• Develop customer satisfaction and loyalty by effectively meeting customer needs and fulfilling commitments.
• Teamwork: actively participate as a team member, share expertise, provide and accept feedback, and maintain emotional control.
• Ability to perform each essential duty satisfactorily; reasonable accommodations may be made for disabilities.
• Languages: Mandarin, English and Thai (role requires Mandarin-English-Thai speaking).