Order to Cash / AR (English Speaker)

About the Company

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We connect local and global brands in accommodation, transport, activities and payments through a network of 300,000 hotels worldwide and 60,000 high-value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. Headquartered in Palma, Mallorca, HBX Group employs around 3,500 people worldwide.

About the Role

You will provide high quality support to existing HBX customers across your region from order to payment by delivering accurate billing to clients and recognising revenue correctly and swiftly.

Responsibilities

• Support effective, efficient finance transactions and processes in line with internal and external standards.
• Support posting, clearing and reconciliations services to meet SLAs and KPIs.
• Review orders to ensure revenue can be recognised in line with requirements and flag exceptions.
• Create sales invoices and upload these to relevant portals.
• Support the collection of cash from customers by monitoring open orders and taking appropriate action.
• Monitor risk associated with cash collection and DSO.
• Provide excellent customer experience by driving proactive, value-adding interactions, handling customer enquiries and resolving issues.
• Support the sales team as required.

Qualifications

• Understanding of finance activities related to invoicing, collections, accounts receivable or order management.
• Ability to proactively deliver results, meet deadlines/SLAs, prioritise and manage time effectively.
• Good analytical skills and attention to detail.
• Strong customer service ethic and orientation.
• Strong written and verbal communication skills in the local language.
• English language skills.
• Good MS Office skills, especially Microsoft Excel.
• Experience using Salesforce and SAP is a plus.

Benefits

• Attractive benefits package; annual leave (13-21 days), birthday day off, provident fund, HBX Group discounts, etc.
• Innovative, engaging and multicultural work environment.
• Opportunities to build strong business relationships and friendships worldwide.
• Career development opportunities locally or across HBX Group locations globally.

Additional Information

HBX Group is committed to diversity and creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents.