Lead Management Executive

About Us:

HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We bring together local and global brands in accommodation, transport, activities and payments through a network of 300,000 hotels and 60,000 high‑value clients across 140 source markets. Tech‑driven with a customer‑first philosophy, our commercial teams combine deep market knowledge with a global approach and a local touch. Our people—Team HBX Group—are the heart of the company, encouraged every day to move fast, dream big, and make the difference. We believe that our unique combination of tech + data + people sets us apart.

Job Summary:

Lead Management Executive are responsible for verifying and converting new accounts enquiries. This involves handling incoming global e-registrations from the web, verifying legitimate opportunities via document collection and database checks, and performing all admin tasks related to converting enquiries to new accounts, branches, and users.

Job Description:

• Verify client leads coming from e-registration or from lead lists share from sales teams to register them in Salesforce as new accounts or new branches.
• Review open leads Vs SF manually (exclude existing ones or add new contacts in existing accounts).
• Request missing information & confirm lead details.
• Support KYB/KYC Process when implemented within the processes established by the company.
• Identify potential “red flags” with frontline (fraud).
• GO / NO GO: Create a new account in SF which provides the credentials to the client
• Manage tech support errors (credential errors, atlas fail) with CXA, CS, GFS, Fraud, Technology.
• Follow up account set up process (create cases, update SF with specific information like conditions, changes…)
• Reopening / closure of inactive clients (validate client details, confirm closure with no debt, resending credentials)

Qualifications:

• Fluent in English.
• Strong ability to self-organize and manage a high volume of enquiries from initial contact through to conversion or closure.
• Excellent attention to detail with the ability to follow technical processes, while proactively identifying opportunities to improve efficiency.
• Highly proficient in Microsoft Office (especially Outlook and Excel) and familiar with CRM tools such as Salesforce.
• Strong communication and interpersonal skills.
• Results-driven, self-motivated team player with a resourceful, creative mindset and a strong customer service focus.
• Basic knowledge of sales management within a hospitality environment preferred.