Guest Relations Manager

Company Description

Discover the energy of Bangkok, then retreat to a stay that feels calm, refined, and deeply connected to the local neighbourhood. At Mercure Bangkok Siam Ratchathewi, elegant rooms, crafted dining experiences, and warm hospitality come together in the heart of the city.

Job Description

• Make every welcome wonderful. Create warm first impressions and personalised experiences that make every guest feel at home.
• Turn moments into memories. Get to know our guests, anticipate their needs, and add thoughtful touches that make their stay special.
• Turn challenges into smiles. Listen, care, and find creative solutions to guest concerns, turning problems into positive experiences.
• Make our VIPs feel extra special. Coordinate personalised welcomes, thoughtful amenities, special occasions, and those little surprises guests remember.
• Be the voice of our guests. Monitor guest feedback, respond to reviews, and work with our teams to make every experience better.
• Inspire a culture of care. Work hand in hand with every department to deliver warm, seamless, and memorable guest experiences.
• Keep raising the bar. Champion our brand standards while bringing your own personality, creativity, and passion to everything you do.

Qualifications

• A passion for hospitality and a genuine love of making people happy.
• A degree in Hospitality, Hotel Management, Tourism, or a related field is preferred.
• 3–5 years of experience in hotel operations or guest relations, ideally with supervisory or managerial experience.
• A natural talent for listening, problem-solving, and turning tricky situations around.
• Excellent spoken and written English, with additional languages a definite plus.
• A positive, hands-on attitude and the confidence to make thoughtful decisions that put guests first.