Service Operation Director position (English/Thai)

About the Role

Our client is the third-largest heavy equipment manufacturer in the world. This is the exclusive distributor of heavy machinery including excavators and earth-moving equipment in Thailand.

What are your tasks?

• Service Operations: Set up the after-sales system, manage annual budgets, and optimize regional SOPs.
• After-Sales Management: Oversee equipment installation, maintenance, and tech support while reducing downtime.
• Parts & Maintenance: Manage spare parts inventory to control costs and drive repair revenue.
• CRM: Maintain relationships with key clients and resolve major customer complaints.
• Network Construction: Expand the nationwide service network and evaluate third-party service providers.
• Team Development: Structure the service team, set KPIs, and organize professional training.
• Risk & Analysis: Analyze operational data to implement cost-reduction programs and management reports.

Qualifications

• Bachelor’s degree or higher.
• Preference will be given to candidates with degrees in mechanical engineering, vehicle engineering, mechatronics, construction machinery, and business administration.
• 5-10 years of experience in managing services within the construction machinery industry.
• At least 5 years of experience in managing a service department or serving as a service director.
• Familiarity with construction machinery such as excavators, loaders, rollers, and graders.
• Prior experience in a major heavy industry company is a plus.
• Familiarity with after-sales service systems and operational management for construction machinery.
• Proficient in maintenance management, spare parts management, and service network development.
• Possesses strong managerial and team leadership skills.
• Possesses excellent customer relationship management and problem-solving skills.
• Possesses strong analytical skills and the ability to make sound business decisions.

Benefits

• Personal Accident Insurance
• Life Insurance & Health Insurance
• Provident Fun
• Annual Bonus
• Position Car with fuel