Operations Support Specialist

Summary

Incumbents apply in-depth knowledge in a specific area of specialization. Work is performed within established professional standards and practices. Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors and a considerable degree of judgement. Erroneous decisions or failure to achieve results may have a negative impact on the divisions/departments operations, schedules, and/or performance goals. Works under minimum Supervision. Seeks approval from others on matters outside of job/role scope. Receives instruction on specific assignment objectives and possible solutions. Unusual problems are solved jointly with manager. Work is reviewed for application of sound technical judgment. May lead a work group or project team consisting of technical and support staff. Builds internal and external relationships, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers and internal service.

Detailed Description

• This position typically relates to areas in WCM, Global Process & Change Management, Six Sigma programs or the design, deployment and support of various operational support applications such as Shop Floor Control Systems / Operating Models / Maintenance Management Systems / etc.
• Assesses the alignment of production, support and engineering processes and practices with Celestica's Values, corporate strategies and Celesticas specific business assessment.
• Works as part of a team to select the appropriate change management tools & approach, and then contracts with the affected areas to lead the change process to make the necessary changes to close the gaps identified.
• Shares the accountability for closing the gaps and is measured on the same customer and operational metrics as the affected areas.

Knowledge/Skills/Competencies

• Advanced knowledge in engineering, business, organization design, operational and quality processes
• Excellent interpersonal skills
• Knowledge in appropriate industry standards such as ISO, TL, QS, Baldrige

Typical Experience

• Three to six years of relevant experience

Typical Education

• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Educational Requirements may vary by Geography