Customer Service Advisor (Accommodation)

About Us

We're Concentrix. A global technology and services leader that powers the world's best brands, today and into the future. We're human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.

Responsibilities

• Provide customer support via phone and email, addressing inquiries and resolving concerns with professionalism.
• Communicate with empathy and patience, ensuring a positive customer experience.
• Collaborate with internal and external parties to explore and negotiate solutions.
• Contribute to a collaborative team environment by assisting teammates and supporting your Team Manager when needed.
• Represent and promote the company's values and culture both within the organization and externally.
• Take part in ad hoc assignments or projects as delegated by Team Leads or Supervisors.

Qualifications

• Bachelor's degree
• Strong command of both Thai and English (B2), with excellent verbal and written communication skills.
• A minimum of 1 year of experience in customer service or a related field, ideally within the travel, hotel or contact center. Fresh graduate is also welcomed to apply.
• A genuine passion for helping others—you take pride in turning challenges into positive experiences.
• Proficient in using computers and familiar with Microsoft Office applications such as Word, Excel, and PowerPoint.

Working Conditions

• Willingness to work flexible hours, including rotating 24/7 shifts, weekends, and public holidays.
• 12 months contract, full time