Senior Security Operation Engineer

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

Senior Security Operations Engineer

We are seeking a hands-on Senior Security Operations Engineer to operate and improve key enterprise security platforms across endpoint, server, network, and secure access environments. This role will work closely with infrastructure, network, IT, and engineering teams to strengthen security operations, improve service reliability, and drive automation across critical security technologies.

Key Responsibilities

• Design, build, and optimize CrowdStrike across user devices and server environments; define and enforce sensor policies, detection tuning, and response playbooks.
• Administer and support Zscaler ZIA, ZDX, and ZPA. Manage policy lifecycles, tunnel configurations, app connector health, and user experience monitoring.
• Troubleshoot and resolve issues related to network connectivity, VPN, secure access, and SASE services.
• Support security operations activities, incident handling, and root cause analysis across managed platforms.
• Use APIs and scripting to automate routine tasks, reporting, and platform integrations.
• Deploy and manage security platform configurations through Terraform and CI/CD pipelines, following IaC best practices and change management processes.
• Apply generative AI use cases to improve operational workflows, troubleshooting, and team productivity.

Required Skills and Experience

• 7+ years of experience in security operations, endpoint security, network security, or security engineering roles.
• Hands-on experience with CrowdStrike for both user devices and servers.
• Strong knowledge of Zscaler ZIA, ZDX, and ZPA or other SASE solutions.
• Experience in troubleshooting network, VPN, and SASE-related issues in enterprise environments.
• Familiarity with APIs, scripting, Terraform, and CI/CD pipelines.
• Strong problem-solving skills and the ability to collaborate across multiple technical teams.