Site Operations Manager/Assistant Manager (e-Commerce)

About the Role

UNIQLO (Thailand) Co., Ltd. is seeking a capable Site Operations Manager/Assistant Manager with experience in brand.com platform management to play an integral part of our fast moving Digital Marketing team in Thailand. The candidate will be responsible for overseeing website/App development plans, ensuring correct settings, product catalog and platform management. The successful candidate must also show a strong understanding in website, App and e-Commerce infrastructure and framework.

Responsibilities

• Be responsible for Uniqlo’s Website and App operations and customer’s journey optimization.
• Monitor the platform's performance and functionality using various tools, such as GA, Hotjar and backend tools.
• Manage product catalog by ensuring correct sales date, name, product description and tagging.
• Update and maintain product taxonomy according to seasons and business needs.
• Analyze search keywords and optimize the keywords’ synonyms for the best experience for users.
• Perform various website settings according to events (e.g. coupon creation, store information updates).
• Work with Customer Center and IT to solve customers’ problems related to payment and platforms by conducting transaction investigation.
• Be the point of contact for any issues that occur with the website, App and all O2O platforms.
• Ensure smooth operations for O2O functions by providing manuals and trainings to related parties.
• Oversee testing to ensure proper functionality and coordinate the effort to deploy special features or web pages and App.
• Work with global and local IT persons to request for new features and UI/UX improvement.
• Prepare business cases to support and set the priority for new development requests.
• Work with global and local teams on projects as assigned.

Qualifications

• At least Bachelor's degree in Computer Engineering, Computer Science, IT, Business Administration, or any related field.
• Good command of English (capable for IT communication) and Thai.
• Proven minimum 5 years working experience in Digital Product Management or brand.com platform management.
• Strong analytical, strategic thinking and project management skills.
• Excellent interpersonal skill, hands-on, result-driven, process oriented with logical thinking.
• Ability to work together with global team, other departments and agencies.
• Enthusiastic, open-minded with willingness to learn new things and adapt to changing priorities of a fast-paced e-commerce business.

Additional Information

• Working Hour: Monday to Friday from 08:00-17:00
• Working Place: UNIQLO (Thailand) Co., Ltd. (Head Office) Mitrtown Office Tower, Rama 4 Road, Wangmai, Pathumwan, Bangkok 10330