Account Engineer / 客户工程师

A Day in Your Life at MKS｜您的日常工作

You will be responsible for achieving sales objectives within assigned accounts while providing strong technical service to ensure customer satisfaction. You will build long-term customer relationships through effective key account management, identify new business opportunities, and work closely with internal stakeholders to meet customer requirements.

您将负责完成所分配客户的销售目标，并通过提供专业技术服务确保客户满意度。通过有效的关键客户管理，建立长期客户关系，开发新业务机会，并与内部团队紧密合作，确保满足客户需求。

You Will Make an Impact By｜您的主要职责

• Achieve annual sales targets and sales development plans 根据年度计划完成销售目标及业务增长
• Manage assigned customer accounts and responsibilities 负责所分配客户账户的管理
• Identify and develop new business opportunities within assigned accounts 在现有客户中发掘并推动新业务机会
• Ensure customer processes meet expectations in quality, efficiency, and cost control 确保客户使用的工艺在质量、效率及成本控制方面达到满意度
• Drive continuous process improvement to meet or exceed customer expectations 推动持续改善项目，提升客户体验
• Provide timely, professional technical support and problem resolution 及时、专业地处理客户技术问题
• Liaise with PMMs and internal stakeholders on technical issues, business opportunities, and competitor insights 与产品市场经理及内部相关团队沟通技术、业务及竞争信息
• Act as the main technical communication bridge between customers and internal Atotech teams 作为客户与 Atotech 内部团队之间的技术沟通窗口
• Share technical insights with the sales team, including consumption trends and competitor analysis 与销售团队分享技术支持、使用趋势及竞争分析
• Recommend quality and process improvements to immediate superior 向直属主管提出质量或流程改善建议
• Ensure safety is embedded in all activities and comply with laws, regulations, and Atotech standards 将安全作为首要原则，确保所有工作符合相关法规及公司标准
• Perform other job-related duties as assigned 完成其他相关工作任务

Skills You Bring｜任职要求

• Bachelor’s Degree in Chemical Engineering, Industrial Chemistry, Electroplating, or related fields 化学工程、工业化学、电镀或相关专业本科以上学历
• Minimum 4 years of experience in sales or technical support within the chemical industry 至少 4 年化工行业销售或技术支持经验
• Experience in electroplating is a strong advantage 具备电镀相关经验者优先
• Strong communication and technical/business writing skills 良好的沟通能力及技术 / 商务写作能力
• This role supports Mandarin-speaking clients and requires coordination with local Thai colleagues. Trilingual candidates (Mandarin, Thai, and English) are preferred; alternatively, candidates with strong Mandarin and English skills are also welcome. 本职位需支持中文客户并与当地泰国同事协调工作。优先考虑中、泰、英三语人才；或具备良好中英文能力者亦可。
• Computer literate 熟悉电脑操作
• This position is based in Bangkok and requires travel to various industrial estates outside of Bangkok. A valid local driving license is required; an international driving license is preferred for foreign talents. 本职位工作地点位于曼谷，需前往曼谷以外的多个工业园区出差。本地员工需持有有效驾驶执照；外籍人才优先考虑持有国际驾驶执照者。