Retail Operations Manager (Brand SK-II)

About the Role

Position Purpose: To step change our Retail Operations Strategy and Execution with end state in mind to get our BI (Beauty Influencer/Consultant) Organization to perform the best in class Retail Excellence. He / She will draw on extensive knowledge of Retail Operations landscape, people management and functional areas of the business, forging dynamic relationships with business partners to achieve success.

Responsibilities

• Report to the Regional Retail Operations Lead & dotted report to TH Senior Brand Lead; responsibilities include but are not limited to the following.
• Understand the Thailand market needs and analyze data to devise and implement necessary procedures and apply relevant innovation where necessary.
• Responsible for the overall success of retail operations: driving sales, reinforcing operations, and store leadership management & development.
• Ensure strong operational stewardship, following guidelines deployed to market and executed in market while remaining competitive.
• Ensure excellent results of principal’s EQR & Annual Free Goods Audit in every market including organizing audit preparations and executions, and driving improvements.
• Responsible for opening new doors and new product launches, including training and manpower dispatch by door.
• Develop mid- and long-term strategies to achieve growth projections.
• Develop sales strategies in retail stores (Departmental Stores, Chain Stores and other strategic event projects) together with Senior Brand Lead.
• Manage all retail-related projects across the region to establish retail operations excellence.
• Formulate retail policies to accentuate the consumer experience by developing and maintaining Retail Operations SOP to ensure best-in-class execution in stores.
• Own retail partnerships (store teams) to optimize inventory, improve processes and effectiveness.
• Work with stakeholders to establish efficient, consumer-centric retail processes.
• Ensure all projects and policies conform to Brand Value and local regulations; collaborate with other divisions to uphold Brand Value.
• Analyze and review store management team and retail team's performance for career growth and succession planning.
• Identify and communicate sales driver opportunities with sales, marketing and merchandising teams.
• Create and maintain strategic retail recruiting plans with clear objectives, desired outcomes, and a calendar of events.
• Manage, supervise and coach Retail Operation Executive in recruiting, hiring and training of Retail Supervisors, Counter Leaders and Beauty Consultants.
• Audit stores for standards in sales, operations, customer service and merchandising to ensure merchandising perfection.
• Lead Mystery Shopping Programs to ensure high quality retail experience for consumers.
• Partner with Trainers to co-develop a holistic training curriculum to build Beauty Consultants’ capabilities.
• Develop strong partnerships with retail partners' management and negotiate best opportunities.

Qualifications

• Bachelor's degree or equivalent industry experience with license to work in Thailand.
• 8+ years of experience in Sales and/or Marketing in the Beauty and Cosmetics industry.
• Rich knowledge of Sales & Retail Operations is a must.
• 5+ years of experience leading teams with strong people management skills.
• Knowledge & experience in Beauty/Skincare/Prestige brands.
• Very in-depth retail understanding and ability to influence with strong commercial awareness.
• Stock inventory management skills.
• Excellent communication skills and ability to engage various audiences across multi-cultures.
• Good communications both in English and Thai as this role works closely with Thai employees/retail staff.
• Strong team player with commitment to continuous improvement; innovative and strategic thinker.
• Strong business acumen and analytical skills; results-oriented and digitally savvy.
• Project management experience with command of scheduling, milestones and deliverables.
• Ability to juggle multiple priorities and work in a fast-paced environment.
• Willing and ready to travel (within TH Region).