Technician (Phuket)

About the Company

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, "Life's Good", embodies our commitment to ensuring a happier, better life for all. With a rich history spanning over six decades and a global presence of more than 100 subsidiaries, we operate on a truly global scale. Our business domains include Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions.

About the Role

LG service center Engineer to support LG Phuket service center branch. Onsite technician role responsible for repair and after-sales support for customers and B2B clients, including coverage of long-distance areas.

Responsibilities

• Repair defect products and provide customer support
• Support B2B customer cases
• Provide service in long-distance areas
• Issue repair reports and document technical issues
• Update repair status and transactions
• Manage KPIs such as T-NPS (Repair), On-time Visit rate, Reclaim rate, VOC, RTAT, Productivity, and Tech Skill

Qualifications

• Vocational Certificate, Higher Vocational Certificate or higher
• Able negotiation skills; compromise and listen to customer problems
• Able to work under pressure in various situations
• Good command of both English and Thai

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, gender, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by applicable federal, state, or local law.