Villa Operations Manager

Overview

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

• Oversee the day-to-day operations of Villa Operations, Guest Relations, Concierge, Villa Host, and related services to ensure smooth and efficient resort operations.
• Take personal responsibility for delivering exceptional guest experiences and achieving high levels of guest satisfaction, LQA, Forbes, GRI, and Brand Experience targets.
• Ensure all resort standards, policies, and Luxury Standard Operating Procedures (LSOPs) are consistently implemented and maintained.
• Lead the team in creating personalized and memorable experiences for VIPs, repeat guests, long-stay guests, and special occasions.
• Monitor daily arrivals, departures, in-house guests, and special requests to ensure all arrangements are prepared in advance and executed flawlessly.
• Drive upselling and cross-selling initiatives across rooms, villas, dining experiences, wellness, and resort activities to maximize resort revenue opportunities.
• Conduct regular inspections of guest rooms, villas, public areas, and operational readiness to ensure luxury presentation standards are maintained.
• Ensure all Villa Operations Team Members maintain strong product knowledge of accommodation categories, resort facilities, dining outlets, wellness offerings, recreational activities, and local destination experiences.
• Provide leadership, coaching, mentoring, and performance guidance to all Team Members to support career growth and succession planning.