PEOPLE & LEARNING MANAGER

About the Role

Property: COMO Metropolitan Bangkok
Position: People & Learning Manager
Division / Department: People & Culture
Reporting to: Operationally to Director of People & Culture, Functionally to Senior Manager, People & Learning

Job Summary: To manage and oversee People related functions and Learning & Development initiatives within the organization, enhancing team member performance, fostering a positive work environment, and ensuring compliance with People & Culture policies and regulations.

Responsibilities

• People Related: Assist in all People & Culture functions such as recruitment and interviewing processes, compensation and benefits, compliance with statutory requirements, team member relations and labor relations.
• Assist and supervise the daily activities of the People & Culture Department.
• Prepare and guide disciplinary action including warning letters, wording, templates and formatting aligned with labor law and the employee handbook.
• Supervise and coach the People & Culture Coordinator on administration related to employee benefits and welfare.
• Monitor and ensure the Employee Information Board is up to date and anticipate employee requests and questions.
• Conduct the Hotel Welfare Committee to improve and maintain employee welfare and wellbeing via regular meetings, implementation of actions and communication of outcomes.
• Learning & Development: Ensure effective implementation of L&D policies while maintaining COMO Hotels and Resorts standards in People & Culture management.
• Design, develop, plan, administrate and implement day-to-day training activities and programs for all employee levels and ensure an active departmental training system.
• Review progress of the Hotel’s Learning & Development Plan and recommend improvements; observe, review and improve L&D practices and procedures across departments.
• Prepare and coordinate Familiarization Programs and well-structured Orientation Programs for Key and Non-Key Management and ensure new hires attend orientation.
• Produce monthly, quarterly and annual training reports with upcoming training programs and submit to Senior Manager and Director of People & Learning.
• Manage employee communication activities to drive engagement such as monthly celebrations, direct line talks with GM, staff outings, and safety & environmental committees.
• Ensure employees are trained in compliant programs as required by local laws and company standards; liaise with Security Manager for safety committee follow-ups and corrective actions.
• Manage training curricula and timely report submission to the Skills Development Department per the Skill Development Act, and ensure adherence to the training budget.
• Departmental Trainers: Ensure recommended quota of Departmental Trainers are trained and maintained, maximize their utilization for departmental and LQA trainings, run motivation/recognition programs and schedule regular meetings, and ensure submission of monthly departmental training schedules.
• Industrial Release Students: Build and maintain connections with schools/colleges/universities for employer branding and recruitment of industrial release students; monitor trainees’ progress monthly, collect feedback from Department Heads and identify possible future hires for the HR database.

General

• Ensure personal style, working practices and conduct align with COMO’s Mission, Vision and Values and enhance team morale and relationships with hotel colleagues.
• Undertake additional tasks as instructed by superiors and be thoroughly acquainted with health & safety, fire and emergency procedures.
• Adhere to high standards of personal hygiene, attire, uniform and professional conduct; remain courteous and professional in all situations affecting the hotel's reputation.
• Attend meetings and training sessions as required; actively participate in and support the hotel’s sustainable practices and initiatives.
• Ensure all activities are conducted with honesty, integrity and in line with Thai law.

Additional Information

We are always looking for talented people to join us at COMO. If you would like to send us your resume for a position not advertised please send your resume to us.