06 - Associate, IT Solutions

General Overview

The IT Solution Assistant is primarily responsible for attending to all IT technical problems reported on the factory floor to sustain production continuity. The incumbent may also attend to the offices and other areas from time to time. Other responsibilities include installing and configuring PCs, maintaining and upgrading clients, applications & operating system, analyze, develop, document and communicate business requirements, and work with various IT teams to develop and deliver solutions. Participate in IT projects.

Detailed Description

• Gather and document business requirements
• Provides direct support on all IT technical problems on the factory floor production lines
• Provides daily support to end users and resolves eHelpdesk tickets
• Work with various IT teams and the business partners to deliver IT solutions
• Respond to system problems by analyzing the issue and determining the next course of action
• Completes computer setup, operating system, clients software update, security patching and follows up on audit issues
• Assists IT Solutions/Infrastructure Assistant or above on all functions
• Participate in various IT projects as required

Knowledge/Skills/Competencies

• Customer service orientation
• Analytical, technical, troubleshooting and problem solving skills.
• Communication and documentation (including flow charting) skills.
• Knowledge of the business area to be supported and a good understanding of its associated business processes.
• Basic to good coding skills in specified programming languages.
• Good understanding of software development life cycle concepts and practices.
• Understanding of interrelations between IT components (software, OS, databases, network, servers, etc.)
• Good knowledge of the Windows OS (server and client) and the desktop operating environment.
• Fundamental knowledge of networking concepts, infrastructure diagnostic tools, end-point security management tools, and processes

Physical Demands

• Duties of this position are performed in a normal office environment.
• Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.

Typical Experience

Entry level to 1 year; Experience in similar roles

Typical Education

Bachelors Degree or consideration of an equivalent combination of education and experience.

COMPANY OVERVIEW:

Celestica, Inc. (NYSE: CLS; TSX: CLS) is a technology leader dedicated to driving customer success and market advancements. With deep expertise in design, engineering, manufacturing, supply chain, and platform solutions, Celestica enables critical data center infrastructure for AI, cloud, and hybrid cloud and advances technologies in high-growth markets. With a talented team and a strategic global network, Celestica helps its customers achieve competitive advantages.

Today, Celestica delivers innovative supply chain solutions globally to customers in strategic two operating and reporting segments: Advanced Technology Solutions (ATS) and Connectivity and Cloud Solutions (CC):

• ATS: This segment serves customers in complex, regulated and high-reliability markets such as Industrial & Smart Energy, Aerospace & Defense, Semiconductor Capital Equipment, and HealthTech. It is engineering led, with deep expertise in design, manufacturing and lifecycle solutions.
• CCS: This segment focuses on high-performance technology solutions and services for the data center, serving hyperscalers, digital native customers and enterprises. Celestica's Platform Solutions offering provides innovative and customizable computing, storage and networking solutions enabling AI-driven growth.

Built on a legacy of trust and performance, Celestica has earned its reputation by delivering results in complex and fast-changing markets. Celestica exceeds customer expectations by identifying trends and staying ahead of the curve. Backed by comprehensive capabilities and a global network across North America, Europe and Asia, Celestica helps customers gain competitive advantage with the quality, flexibility and resiliency they need to respond quickly to shifts in demand. Guided by a bold vision to accelerate market advancements, Celestica delivers innovative solutions and technologies that turn complexity into opportunity. Anchored in teamwork and commitment, Celestica strives to be the most trusted partner to its customers and colleagues worldwide.