Customer Success Executive

About the Role

Sales Target Achievement. Achieve monthly and quarterly sales quotas. Maintain an accurate and healthy sales pipeline.

High-Quality Client Presentation. Deliver clear, compelling product presentations. Tailor solutions to client needs with strong value articulation.

Complete & Accurate Sales Documentation. Prepare proposals, quotations, and contracts with zero errors. Ensure all documents are submitted on time and logged in CRM.

Customer Relationship Management. Build trust and maintain strong relationships with key stakeholders. Provide timely responses and ensure excellent pre- and post-sales experience.

CRM & Reporting Discipline. Update CRM data accurately for every deal stage. Provide regular sales reports, forecasts, and risk visibility.

Market & Competitor Awareness. Stay informed about PDPA, SaaS, and competitor offerings. Provide insights to improve sales strategy and positioning.

Cross-Functional Collaboration. Coordinate effectively with Product, Marketing, and Delivery teams. Ensure smooth handover and alignment across all touchpoints.

Customer Success Planning – Develop and implement strategic plans to help clients achieve their goals using our products.

Revenue Growth – Identify upselling and cross-selling opportunities in collaboration with the sales team. Achieve sales target.

Feedback Loop & Issue Resolution – Gather client feedback, proactively address concerns, and collaborate with internal teams for continuous product and service improvements.

Renewal & Retention – Ensure contract renewals by reinforcing value and maintaining high engagement levels with clients.

Onboarding & Training – Guide customers through the onboarding process, ensuring smooth adoption and product understanding.

Account Analysis & Reporting – Regularly analyze customer usage metrics and satisfaction levels to optimize engagement and retention strategies.

Requirements

• Bachelor's Degree in Business Development and related field.
• Confident, proactive, and energetic in managing client relationships and driving results.
• English proficiency (preferred).
• Positive attitude toward sales with a high level of responsibility and ability to work independently.
• Strong communication skills – able to engage with both technical and non-technical clients in the technology sector.
• Willingness to learn and a commitment to continuous skill development in sales and information security.
• Adaptability – comfortable working in a fast-paced, dynamic environment with a flat organizational structure and quick decision-making processes.

Benefits

• ประกันสังคม
• กองทุนสำรองเลี้ยงชีพ Provident Fund
• ประกันกลุ่ม
• ประกันสุขภาพ
• ตรวจสุขภาพประจำปี
• ค่าเดินทาง
• ค่าหอพัก
• Snack Bar
• สัมมนากลางปี / Outing / New Year Party
• Flexible Benefits
• Hybrid working
• โบนัสตามผลประกอบการ