Clinic Receptionist and Customer Support (Ooca Clinic)

About the Role

• Welcome customers in Ooca clinic and contact relevant staff members to greet and invite such customers over to a more relevant place.
• Respond effectively and politely to enquiries and concerns from customers and visitors.
• Oversee day-to-day operations of the clinic, including appointment scheduling, customer flow, and resource allocation to ensure a smooth, opening/ closing the clinic and efficient customer experience.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Answer to customer's email, phone, Chat Line, and WhatsApp requests and process payments with customers.
• Onboarding doctors to clinics and tools.
• Records of customer interactions, process customer accounts and file documents.
• Provide accurate and helpful information to customers regarding our services.
• Inform as soon as necessary and appropriate on crisis management and/or emergency situation. Quick-thinking in challenging situations.
• Maintain customer-centered approach by addressing customer concerns, resolving issues, and consistently improving customer satisfaction.
• Work as goal-oriented and directly reports to the Clinic and operations Manager.
• Perform all other duties assigned by manager or reporting line.

Qualifications

• Welcome new graduates.
• Bachelor's degree in healthcare administration, Business Administration, or a related field.
• Experience in any related role is an advantage.
• Minimum of 1 years of experience in administration, with a proven track record of successful clinic management.
• Exceptional organizational and multitasking abilities, with attention to detail and a commitment to quality.
• Excellent hospitality, communication and interpersonal skills, with the ability to collaborate effectively.
• Demonstrated problem-solving skills and the ability to make informed decisions under pressure.
• Flexibility to adapt to changing circumstances and evolving Mental Health trends.
• Quick Learner, open-minded, tech-savvy, and like to learn new things.
• Basic use of Microsoft office (Word, PowerPoint, Excel and etc.) or Google Workspace tools, i.e., Google Doc, Google Sheets, Google Slide, Google Drive, and Panda Doc (for signing documents).
• Service-minded and polite.
• Good command of both speaking and writing in English.
• Working 6 days per week, may have to come to work on Saturdays, Sundays or holidays, depend on duty at the Ooca Clinic in shifts. Clinic officially opens from 10 AM. - 8 PM.